Transparency

We want to give you a clear insight
into what and how we are doing.
Read our policies, reports
and other business documents here.

Our transparency statement

Our vision outlines our aims regarding what we want to achieve and ultimately how we are seen by customers and the community.

Building trust as a thriving social business by:

Creating safe and secure places to live
Delivering excellent services to customers
Forging strong and successful relationships
Embracing diversity, sustainability and growth

The Regulator of Social Housing requires Registered Providers to be accountable to tenants, the regulator and stakeholders, and to have governance arrangements that are effective and transparent.

To demonstrate our approach we:

Work in clear and understandable ways
Tell residents what they can expect from us
Ensure information about our business is easy to find
Respond to reasonable requests for information
Protect personal data
Support formal customer scrutiny of the business
Work openly with the Regulator of Social Housing and other regulators and government departments
Encourage colleagues to report concerns via our whistle-blowing process.

We are not classed as a public authority for the purposes of the Freedom of Information Act. But we do receive public funds for some of our work, including building new homes.

How we operate

Read about our business purpose and vision

Read our customer charter

Read about our board and executive board

Read about our customer partnership board

Read our annual reports and financial statements

Read our accessibility statement

Read our GDPR and privacy statement

Read our anti-slavery and human trafficking statement

Read our local area cooperation statement

How we are regulated

We are regulated by the Regulator of Social Housing and have retained the governance and financial viability assessment of G1/V1, most recently in January 2021. As a part of this standard, we have also adopted the NHF Code of Governance (2020) on a ‘comply or explain’ basis – there is an annual self-assessment to confirm compliance against the checklist and a statement is included in the yearly statutory accounts.

We are further regulated by the ICO, with regards to data that we handle and store, by the FCA on the financial activities we undertake as well as Companies House whereby we regularly submit regulatory returns to ensure transparency as an organisation.