Send us your feedback
We aim to provide an excellent service to our customers and welcome any comments. Your feedback can help us understand what we do well and which Silva colleagues are doing outstanding work, while also assisting us in identifying areas for improvement.
Please fill in the form below to send us your feedback.
Please be aware that if you wish to complain about something that is within our service standards then it will not set-off our formal complaints procedure. To make a formal complaint, you will need to highlight an instance where we have:
- Failed to do something we should have done
- Provided incorrect advice
- Done something wrong or to a poor standard
- Not treated you fairly or politely
- Not followed our own policies.
Complaints are acknowledged within two working days and responded to within 10 working days. Sometimes, if the matter is complex, it can take longer than 10 days, but we will keep you informed throughout the process.
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