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your feedback
Help us understand what we do
well and how we can improve.
Have you had a good experience?
Whenever we receive positive feedback from our customers, we share it with our colleagues to make sure they get the recognition they deserve.
You can tell us about your experience by filling in the form below.
Have you had a bad experience?
We take all negative feedback seriously, so whatever your concerns are, we will take prompt action to put things right as soon as possible.
If your negative feedback meets one of these three requirements, it will enter our formal complaints process:
- If we cannot resolve the complaint on the same day.
- If it is a repeat issue of a previous service failure.
- If it relates to something particularly serious (judged by our resolutions team).
Send us negative feedback, make a complaint or claim compensation