Environmental services

Environmental services

Our environmental services department
is responsible for keeping the areas in and
around our homes clean, safe and tidy.

This includes the estate services team,
the grounds maintenance team and the tree team

Report a hazard to our environmental services team

We have reduced the scale of our environmental services to help stop the spread of coronavirus. The government has advised that wherever possible people should “stay at home”, but “anyone who cannot work from home can still go to work”. Therefore, we are still carrying out essential caretaking duties in and around our properties, as well as some grounds maintenance works, such as grass cutting.

Please help us keep our colleagues safe by following the government’s social distancing guidelines. Please do not go within two metres of our colleagues and keep the communal areas clear of your personal items.

Read our coronavirus update

Grounds maintenance

Our grounds maintenance team looks after our communal green areas. They also offer private garden maintenance to our customers who require assistance, if they meet the eligibility criteria.

Contact our grounds maintenance team

Estate services

Our estate services team caretake and clean all the internal and external communal areas within our properties.

Contact our estate services team

Tree maintenance

We are responsible for looking after over 11,800 trees. If a tree in your garden is causing structural damage to the main building or if it is a health and safety issue (e.g. diseased or dangerous), then we will carry out immediate action.

Tree management FAQs

Contact our tree team

Communal cupboards

For access to your communal utility cupboard (for phone or TV connections), please contact our estate services team at least 48 hours before your contractor is due to arrive. If your phone or TV provider is sky, we may need up to 2 weeks' notice.

Contact our estate services team

Handyperson service

We offer a handyperson service to our independent living residents and vulnerable customers. We will consider your eligibility for this service on a case-by-case basis. If you are eligible then we will carry out small jobs for you, but you will need to provide any necessary fixtures.

Customer feedback

"I want you to know that the lady and gentleman were so nice, listened to my concerns about displacing current nesting birds etc. They worked really hard and they have done a magnificent job, considering the amount of Ivy and dead leaves they had to contend with they did a first-rate job. They were courteous and cheerful and definitely not afraid of hard work. Will you please extend my thanks to them both for their efforts to trim back the foliage whilst not disturbing the nesting birds that were in the tree. You should be very proud of these workers."

Have you had work done by our environmental services team?

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