We have reduced the scale of our environmental services to help stop the spread of coronavirus. The government has advised that wherever possible people should “stay at home”, but “anyone who cannot work from home can still go to work”. Therefore, we are still carrying out essential caretaking duties in and around our properties, as well as some grounds maintenance works, such as grass cutting.
Please help us keep our colleagues safe by following the government’s social distancing guidelines. Please do not go within two metres of our colleagues and keep the communal areas clear of your personal items.
Our grounds maintenance team looks after our communal green areas. They also offer private garden maintenance to our customers who require assistance, if they meet the eligibility criteria.
For access to your communal utility cupboard (for phone or TV connections), please contact our estate services team at least 48 hours before your contractor is due to arrive. If your phone or TV provider is sky, we may need up to 2 weeks' notice.
We offer a handyperson service to our independent living residents and vulnerable customers. We will consider your eligibility for this service on a case-by-case basis. If you are eligible then we will carry out small jobs for you, but you will need to provide any necessary fixtures.
"I want you to know that the lady and gentleman were so nice, listened to my concerns about displacing current nesting birds etc. They worked really hard and they have done a magnificent job, considering the amount of Ivy and dead leaves they had to contend with they did a first-rate job. They were courteous and cheerful and definitely not afraid of hard work. Will you please extend my thanks to them both for their efforts to trim back the foliage whilst not disturbing the nesting birds that were in the tree. You should be very proud of these workers."
Have you had work done by our environmental services team?