Environmental services

Environmental services

Our environmental services department
is responsible for keeping the areas in and
around our homes clean, safe and tidy.

This includes the estate services team,
the grounds maintenance team and the tree team

Report a hazard to our environmental services team

As a socially responsible landlord, we are doing everything we can to help the government slow the spread of coronavirus and help reduce the strain on the UK’s health services.

Therefore, we are suspending most of our grounds maintenance work and doing an essential caretaking service until we get further information from the government.

Read our coronavirus update

Grounds maintenance

Our grounds maintenance team looks after our communal green areas. They also offer private garden maintenance to our customers who require assistance, if they meet the eligibility criteria.

Contact our grounds maintenance team

Estate services

Our estate services team caretake and clean all the internal and external communal areas within our properties.

Contact our estate services team

Tree maintenance

We are responsible for looking after over 11,800 trees. If a tree in your garden is causing structural damage to the main building or if it is a health and safety issue (e.g. diseased or dangerous), then we will carry out immediate action.

Tree management FAQs

Contact our tree team

Communal cupboards

For access to your communal utility cupboard (for phone or TV connections), please contact our estate services team at least 48 hours before your contractor is due to arrive. If your phone or TV provider is sky, we may need up to 2 weeks' notice.

Contact our estate services team

Handyperson service

We offer a handyperson service to our independent living residents and vulnerable customers. We will consider your eligibility for this service on a case-by-case basis. If you are eligible then we will carry out small jobs for you, but you will need to provide any necessary fixtures.

Coming soon to My Silva

You will soon be able to request bulky waste removal through My Silva.

That's good news if you need any large items removing from your home, such as a sofa, TV or bed...

About My Silva