Environmental services

Environmental services

Our environmental services team
keeps the areas in & around our
homes clean, safe and tidy.

About our environmental services

We provide cleaning and caretaking services in communal areas of our homes, keep around 12,000 trees in good health and also maintain the green spaces around some of our homes. You can find out more about each of these services below.

If you see something that doesn't look right, you can report it to our environmental services team using My Silva.

Report a hazard on My Silva

Grounds maintenance

Our grounds maintenance team looks after our communal green areas.

We are cutting the grass this year from late March until November.

Contact our grounds maintenance team

Estate services

Our estate services team caretake and clean all the internal and external communal areas within our properties.

Contact our estate services team

Tree maintenance

We are responsible for looking after around 12,000 trees in the Bracknell Forest area.

If a tree in your garden is causing structural damage to the main building or if it is a health and safety issue (e.g. diseased or dangerous), please contact us so we can prevent any damage or accidents.

Read more about how we look after trees

Contact our tree team

Communal cupboards

For access to your communal utility cupboard (for phone or TV connections), please contact our estate services team at least 48 hours before your contractor is due to arrive. If your phone or TV provider is sky, we may need up to 2 weeks' notice.

Contact our estate services team

Handyperson service

We offer a handyperson service to our independent living residents and vulnerable customers. We will consider your eligibility for this service on a case-by-case basis. If you are eligible then we will carry out small jobs for you, but you will need to provide any necessary fixtures.

Our cleaning and grounds maintenance schedules

We provide cleaning and grounds maintenance services for lots of properties, including our independent living schemes, some large blocks of flats and some properties where we also own the surrounding green spaces. You can click on the links below to find out exactly what these services include and how often we do them.

Cleaning specifications

Cleaning specification (estates) [pdf] 246KB

Cleaning specification (independent living) [pdf] 246KB

Grounds maintenance

Grounds maintenance specification (estates) [pdf] 229KB

Grounds maintenance specification (schemes and independent living) [pdf] 309KB

If you have a question about these services, or aren't sure if you should be receiving them, please contact us.

Contact us

Customer feedback

"I want you to know that the lady and gentleman were so nice, listened to my concerns about displacing current nesting birds etc. They worked really hard and they have done a magnificent job, considering the amount of Ivy and dead leaves they had to contend with they did a first-rate job. They were courteous and cheerful and definitely not afraid of hard work. Will you please extend my thanks to them both for their efforts to trim back the foliage whilst not disturbing the nesting birds that were in the tree. You should be very proud of these workers."

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