Environmental services

Environmental services

Our environmental services team
keeps the areas in & around our
homes clean, safe and tidy.

Report a hazard on My Silva

Grounds maintenance

Our grounds maintenance team looks after our communal green areas. They also offer private garden maintenance to our customers who require assistance, if they meet the eligibility criteria.

Contact our grounds maintenance team

Estate services

Our estate services team caretake and clean all the internal and external communal areas within our properties.

Contact our estate services team

Tree maintenance

We are responsible for looking after over 11,800 trees. If a tree in your garden is causing structural damage to the main building or if it is a health and safety issue (e.g. diseased or dangerous), then we will carry out immediate action.

Tree management FAQs

Contact our tree team

Communal cupboards

For access to your communal utility cupboard (for phone or TV connections), please contact our estate services team at least 48 hours before your contractor is due to arrive. If your phone or TV provider is sky, we may need up to 2 weeks' notice.

Contact our estate services team

Handyperson service

We offer a handyperson service to our independent living residents and vulnerable customers. We will consider your eligibility for this service on a case-by-case basis. If you are eligible then we will carry out small jobs for you, but you will need to provide any necessary fixtures.

Customer feedback

"I want you to know that the lady and gentleman were so nice, listened to my concerns about displacing current nesting birds etc. They worked really hard and they have done a magnificent job, considering the amount of Ivy and dead leaves they had to contend with they did a first-rate job. They were courteous and cheerful and definitely not afraid of hard work. Will you please extend my thanks to them both for their efforts to trim back the foliage whilst not disturbing the nesting birds that were in the tree. You should be very proud of these workers."

Have you had work done by our environmental services team?

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