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Homes and

Our homes and neighbourhoods charter helps us ensure where you live
is safe and secure, well-maintained and sustainable.

Why is this important?

Our homes and neighbourhoods charter is the promise that underpins our priorities and actions when it comes to our customers. It helps to keep us accountable and lets you know what to expect from us.

Safe and secure

Safe and secure

  • Ensuring homes are structurally sound, and meet a decent minimum standard.
  • Complying with all health & safety legislation and regulation affecting buildings and customers.
  • Providing information to customers and others on how to stay safe.
Well maintained


  • Delivering an efficient and effective customer-focused repair service.
  • Planning and investing in the longterm maintenance of homes and estates.
  • Keeping estates and communal areas clean and tidy.


  • Improving standards so homes are warm, dry, and well insulated.
  • Finding ways to help reduce energy usage and support recycling.
  • Looking after our trees and open spaces as a benefit to the community.