Manage your home

As part of our refreshed estates services, we recently began attending a different block each month, to perform a deep clean by the whole team, further improving the standards within our communal area…

The estates services team recently began running monthly ‘project afternoons’ to deep clean the blocks of flats to further improve our standards.

During warmer weather, you may be using outside taps that haven’t been used regularly for a while. This could have caused the water supplying these taps to become stagnant and unhealthy. &nbs…

With the recent hot weather, it’s especially important to make sure your water supply is safe.

We received an anonymous tip-off in December 2020 that a customer in Jennett’s Park was illegally subletting their affordable rent property to four people whilst living abroad. We believe this b…

A customer in Jennett’s Park illegally subletting their home was brought to justice.

Every June, the LGBT+ community comes together to celebrate Pride month. At Silva, we champion equality and support all colleagues and customers, recognising that the needs and experiences of people w…

We champion equality and support all colleagues and customers, recognising that the needs and experiences of people will be different.

Torben, one of our customer relations partners (rent), has been cycling ever since he learned how to ride a bike, aged five.  Torben has always used cycling to get around, partly d…

Learn why Torben, customer relations partner, enjoys cycling so much

Ramadan is much more than fasting from food and water, it is about self-reflection and focusing on ways to become a better version of yourself. Being in a state of temporary thirst and hunger pres…

Watch some of our colleagues explain what Ramadan means for them

Throughout the lockdowns we have had over the last year, the estate services team has consistently provided vital services for our customers. The team looks after the cleaning and caretaking of t…

Learn about some of the exciting changes we have made to our environmental services

When Clement House, one of our independent living homes, had its water supply cut off due to local works, our team sprang into action. They prioritised our customers throughout, keeping them fully …

Thank you to our customers for their support and understanding

Our customer partnership event was held online in the evening of 20 April. Silva's customers were invited via email to hear an update from our executive board and customer partnership boar…

Rewatch our customer partnership event

We are pleased to announce that our routine repairs service has reopened, in line with the government’s roadmap out of lockdown.  Most repairs are…

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