Manage your home

Manage 
your home

How to look after your home
and get support when you need it.

Managing your home

With useful tools like My Silva and our anti-social behaviour reporting app, managing your home has never been easier!

Use the list of links below for support in managing your home.

Useful links

About My Silva, our digital portal

My Silva is the easiest way to book a repair, check your rent accounts and update your details.

Learn more about My Silva

Make a payment

Everything you need to know about paying your rent and service charges.

Learn more about making a payment

Our repairs service

We share the responsibility for home maintenance with you.

Learn more about our repairs service

Report anti-social behaviour

If you experience anti-social behaviour in your neighbourhood, please let us know and we will take appropriate action.

Learn how to report anti-social behaviour

Keeping pets in your home

If you would like to keep a pet in your home, all you need to do is fill in our pet care form.

Apply to become a pet owner

Apply for contents insurance and read our home safety tips

Contents insurance is designed to help protect your possessions.

Find out how to get content insurance and how to keep your home safe

Our environmental services

We provide cleaning and caretaking services in communal areas of our homes and look after 12,000 trees.

Learn more about our environmental services

Buy or acquire your home

The government's Right to Acquire and Right to Buy schemes enable you to buy your public-sector-owned home at a discount.

Find out if you are eligible to buy your home at a discount

Access hoarding support

Hoarding behaviours can be caused by a range of factors and affect people in different ways.

Learn more about the hoarding support we offer

Home alterations

If you would like to carry out any improvements to your home, including internal alterations and refurbishments, you will need to fill out our agreement form first.

Apply for permission to make changes to your home

Leaseholders

Access a useful list of useful resources for leaseholders

Contact us for more information

If you have a question or need help with anything, don't hesitate to get in touch.

Find out how to contact us

Latest news and developments

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Make sure your electrics are safe by allowing us to test them

As a landlord, we are legally required to complete an electrical safety check in all of our homes every five years.   If we have contacted you to request access to your home for an electric…

The free test is a legal requirement that only takes around an hour to complete.

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Nine new shared ownership homes being built in Bracknell

Silva Homes has partnered with RJ Leighfield to deliver nine three-bedroom houses in Bracknell. The development, which is taking place on Rowley Close, is called Rowley Mews and all nine homes will…

Construction has begun on the new Rowley Mews development.

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Our rents are increasing by 1.5% from April 2021

All our customers have been sent letters to notify them that our rents are increasing by 1.5% in April 2021. As a not-for-profit housing associsation, we spend all our surplus on improving our ho…

Our rents are increasing by 1.5% from April 2021

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Meet Olivia, our domestic abuse champion

Olivia, our access and support manager, is leading our efforts to tackle domestic abuse - an issue that has grown during the coronavirus pandemic. “I’m really proud to have been ap…

Olivia Fuller, our access and support manager, is leading our efforts to tackle domestic abuse

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Find out why electrical safety tests are so important

In this interview, Jamie, our electrical trades manager, speaks about the dangers of electricity, what electrical safety tests are, and why it’s so important that we do them regularly. In add…

Electrical safety checks are vital in preventing fires and making your home safer

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The census 2021 is in March

The census 2021 takes place on 21 March, but you will receive an invitation letter to take part from early March.   What is the Census 2021? The census is a once-in-a-decade survey run b…

The census is a once-in-a-decade survey that gives an accurate estimate of all the people and households in England and Wales.

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Why our repairs may take longer than usual

Even though we are in a national lockdown, we are working hard to provide a normal service for you.   Unfortunately, we are still facing barriers which might make our repairs services sligh…

Even though we are in a national lockdown, we are working hard to provide a normal service for you.

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Silva customers spread festive cheer by uniting to create bubbles

Kind-hearted Silva Homes housing association customers are uniting to spread festive cheer by forming support bubbles to beat the coronavirus pandemic. Small groups of people in Silva’s indep…

Kind-hearted Silva Homes housing association customers are uniting to spread festive cheer by forming support bubbles to beat the coronavirus pandemic.

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Silva Homes fundraisers put Mind over matter for mental health charity

In the ‘Silva 2020 Challenge’, kind-hearted Silva Homes colleagues went the extra mile to undertake a series of fundraising activities. So far, they have raised over £1,000 for the m…

With everything going on in 2020, colleagues at Silva Homes, have decided to put Mind over matter to help support a new charity fundraising campaign.

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Win £150 in Love2Shop vouchers

Every month until March 2021, three lucky Silva customers will win a Love2Shop voucher in our prize draw. Three prizes will be given out each month: First prize: £150 Second prize: &pou…

If you have an electrical test or audit in your home, before January 2021, you could win a prize

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