Manage your home

Manage 
your home

How to look after your home
and get support when you need it.

Managing your home

With useful tools like My Silva and our anti-social behaviour reporting app, managing your home has never been easier!

Use the list of links below for support in managing your home.

Useful links

About My Silva, our digital portal

My Silva is the easiest way to book a repair, check your rent accounts and update your details.

Learn more about My Silva

Make a payment

Everything you need to know about paying your rent and service charges.

Learn more about making a payment

Our repairs service

We share the responsibility for home maintenance with you.

Learn more about our repairs service

Report anti-social behaviour

If you experience anti-social behaviour in your neighbourhood, please let us know and we will take appropriate action.

Learn how to report anti-social behaviour

Keeping pets in your home

If you would like to keep a pet in your home, all you need to do is fill in our pet care form.

Apply to become a pet owner

Homes for Ukraine - Government scheme

If you would like to become a sponsor and offer a place of safety to a Ukranian fleeing the conflict please read the information below.

Under our lodgers and subletting policy (TF_A_14) general needs assured tenancy customers have the right to have lodgers.

Any customer wanting to take part in the Homes for Ukraine scheme must meet the following criteria:

  • they must have an assured tenancy agreement (those on the starter tenancies cannot take part until the probationary period has been passed)
  • they must take them in as lodgers, and not sub-let part of their property
  • they must request permission from us in advance
  • they must provide full details of the lodger/lodgers
  • they must not make themselves overcrowded
  • they must not give up their own bedrooms
  • they must ensure that the lodger leaves the property if they choose to end their tenancy.

Please contact enquiries@silvahomes.co.uk if you wish to submit a request to participate in the scheme.

Click here to find out more about the Government scheme

Apply for contents insurance and read our home safety tips

Contents insurance is designed to help protect your possessions.

Find out how to get content insurance and how to keep your home safe

Our environmental services

We provide cleaning and caretaking services in communal areas of our homes and look after 12,000 trees.

Learn more about our environmental services

Buy or acquire your home

The government's Right to Acquire and Right to Buy schemes enable you to buy your public-sector-owned home at a discount.

Find out if you are eligible to buy your home at a discount

Access hoarding support

Hoarding behaviours can be caused by a range of factors and affect people in different ways.

Learn more about the hoarding support we offer

Home alterations

If you would like to carry out any improvements to your home, including internal alterations and refurbishments, you will need to fill out our agreement form first.

Apply for permission to make changes to your home

Leaseholders

Access a useful list of useful resources for leaseholders

Contact us for more information

If you have a question or need help with anything, don't hesitate to get in touch.

Find out how to contact us

Latest news and developments

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Silva Homes takes ownership of new homes at Hartland Village

  On 12 May 2022 representatives gathered from Silva Homes, Berkeley Homes and Hart District Council to celebrate the completion of phase one at Hartland Village, a new development of homes ne…

The 24 affordable rent and 12 shared ownership homes vary from one-bedroom flats, to three-bedroom houses.

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Dealing with hoarding – by Lynn Howells

Lynn Howells, our company secretarial administrator, who runs the Bracknell hoarding support group, is the author of this article.    Did you know that 2-5% of the population have…

Did you know that 2-5% of the population have hoarding habits?

Read full story
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What Ramadan means to me

This article was written by Fyizah, Customer Relations Partner (Rent), and explores her personal views on Ramadan.   What is Ramadan? Ramadan is the Holy month of fasting and prayer…

This article was written by Fyizah, Customer Relations Partner (Rent), and explores the things she has learned from Ramadan.

Read full story
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Looking back at the March 2022 customer event

This article was written by Dasos Christou, executive director - customer relations.   It was fantastic to see so many of our customers face to face and engaging with us after our last in-p…

By Dasos Christou, Executive Director (Customer Relations)

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Meet the team: Chris - Grounds Maintenance Operative (Skilled)

Chris works as a grounds maintenance operative (skilled) in our grounds maintenance team.   What does a typical day for you look like? My job varies massively depending on the season. A…

Learn more about Chris, who helps keep the trees, hedges and grassy areas neat and tidy on all our estates

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How well does Silva Homes listen to you?

We want our customers to be meaningfully engaged in our governance structures. As part of this, we regularly look at the best ways to involve our customers in the scrutiny of our performance and in th…

Let us know if we can make it easier to hear your feedback

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It’s LGBT+ History Month

Every February, Lesbian, Gay, Bisexual, Trans + (LGBT+) History Month aims to promote equality and diversity.   One of the key priorities of our new strategy is to promote equali…

Every February, Lesbian, Gay, Bisexual, Trans + (LGBT+) History Month aims to promote equality and diversity.

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From 31 March we are moving away from manual payments

A manual payment is where you call us to pay for something like your rent, a rechargeable repair or a service charge invoice and give us your card details to make the payment.   From 31 Ma…

A manual payment is where you call us to pay for something like your rent, a rechargeable repair or a service charge invoice and give us your card details to make the payment.

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Making your garden or balcony beautifully biodiverse

Biodiversity is crucial to all our lives. The more diversity in our natural habitats, the stronger our ecosystem and cleaner our air will be, and the more insects, birds and other animals will have pl…

Whether you have a garden, or a balcony, there are ways you can increase its biodiversity

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Three amazing benefits of houseplants

The beautiful flowers and lush leaves of houseplants add beauty and comfort to our homes. Whether they’re in the bedroom, kitchen, living room or bathroom, there’s nowhere that can’t…

Whether it’s a low-maintenance cactus to freshen up your desk or a striking bird of paradise in the corner of your room, a bit of greenery brightens any room.

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