Manage your home

your home

How to look after your home
and get support when you need it.

Managing your home

With useful tools like My Silva and our anti-social behaviour reporting app, managing your home has never been easier!

Use the list of links below for support in managing your home.

Useful links

About My Silva, our digital portal

My Silva is the easiest way to book a repair, check your rent accounts and update your details.

Learn more about My Silva

Make a payment

Everything you need to know about paying your rent and service charges.

Learn more about making a payment

Our repairs service

We share the responsibility for home maintenance with you.

Learn more about our repairs service

Report anti-social behaviour

If you experience anti-social behaviour in your neighbourhood, please let us know and we will take appropriate action.

Learn how to report anti-social behaviour

Keeping pets in your home

If you would like to keep a pet in your home, all you need to do is fill in our pet care form.

Apply to become a pet owner

Apply for contents insurance and read our home safety tips

Contents insurance is designed to help protect your possessions.

Find out how to get content insurance and how to keep your home safe

Our environmental services

We provide cleaning and caretaking services in communal areas of our homes and look after 12,000 trees.

Learn more about our environmental services

Buy or acquire your home

The government's Right to Acquire and Right to Buy schemes enable you to buy your public-sector-owned home at a discount.

Find out if you are eligible to buy your home at a discount

Access hoarding support

Hoarding behaviours can be caused by a range of factors and affect people in different ways.

Learn more about the hoarding support we offer

Home alterations

If you would like to carry out any improvements to your home, including internal alterations and refurbishments, you will need to fill out our agreement form first.

Apply for permission to make changes to your home


Access a useful list of useful resources for leaseholders

Contact us for more information

If you have a question or need help with anything, don't hesitate to get in touch.

Find out how to contact us

Latest news and developments

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All hands on deck for estates services project afternoons

As part of our refreshed estates services, we recently began attending a different block each month, to perform a deep clean by the whole team, further improving the standards within our communal area…

The estates services team recently began running monthly ‘project afternoons’ to deep clean the blocks of flats to further improve our standards.

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Our top water safety tips

During warmer weather, you may be using outside taps that haven’t been used regularly for a while. This could have caused the water supplying these taps to become stagnant and unhealthy. &nbs…

With the recent hot weather, it’s especially important to make sure your water supply is safe.

Read full story
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Diligent tenancy team wins fraud case in court

We received an anonymous tip-off in December 2020 that a customer in Jennett’s Park was illegally subletting their affordable rent property to four people whilst living abroad. We believe this b…

A customer in Jennett’s Park illegally subletting their home was brought to justice.

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It’s Pride month!

Every June, the LGBT+ community comes together to celebrate Pride month. At Silva, we champion equality and support all colleagues and customers, recognising that the needs and experiences of people w…

We champion equality and support all colleagues and customers, recognising that the needs and experiences of people will be different.

Read full story
Get cycling for Bike Week

Torben, one of our customer relations partners (rent), has been cycling ever since he learned how to ride a bike, aged five.  Torben has always used cycling to get around, partly d…

Learn why Torben, customer relations partner, enjoys cycling so much

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Ramadan: what is it?

Ramadan is much more than fasting from food and water, it is about self-reflection and focusing on ways to become a better version of yourself. Being in a state of temporary thirst and hunger pres…

Watch some of our colleagues explain what Ramadan means for them

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We’re refreshing our environmental services

Throughout the lockdowns we have had over the last year, the estate services team has consistently provided vital services for our customers. The team looks after the cleaning and caretaking of t…

Learn about some of the exciting changes we have made to our environmental services

Read full story
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Independent living team acts quickly after water supply cut off

When Clement House, one of our independent living homes, had its water supply cut off due to local works, our team sprang into action. They prioritised our customers throughout, keeping them fully …

Thank you to our customers for their support and understanding

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Watch our customer partnership event

Our customer partnership event was held online in the evening of 20 April. Silva's customers were invited via email to hear an update from our executive board and customer partnership boar…

Rewatch our customer partnership event

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Our repairs service has reopened

We are pleased to announce that our routine repairs service has reopened, in line with the government’s roadmap out of lockdown.  Most repairs are…

My Silva is the fastest way to book an appointment.

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