Managing your home
With useful tools like My Silva and our anti-social behaviour reporting app, managing your home has never been easier!
Use the list of links below for support in managing your home.
About My Silva, our digital portal
My Silva is the easiest way to book a repair, check your rent accounts and update your details.
Make a payment
Everything you need to know about paying your rent and service charges.
Our repairs service
We share the responsibility for home maintenance with you.
Report anti-social behaviour
If you experience anti-social behaviour in your neighbourhood, please let us know and we will take appropriate action.
Keeping pets in your home
If you would like to keep a pet in your home, all you need to do is fill in our pet care form.
Apply for contents insurance and read our home safety tips
Contents insurance is designed to help protect your possessions.
Our environmental services
We provide cleaning and caretaking services in communal areas of our homes and look after 12,000 trees.
Buy or acquire your home
The government's Right to Acquire and Right to Buy schemes enable you to buy your public-sector-owned home at a discount.
Access hoarding support
Hoarding behaviours can be caused by a range of factors and affect people in different ways.
If you would like to carry out any improvements to your home, including internal alterations and refurbishments, you will need to fill out our agreement form first.
Contact us for more information
If you have a question or need help with anything, don't hesitate to get in touch.
As part of our refreshed estates services, we recently began attending a different block each month, to perform a deep clean by the whole team, further improving the standards within our communal area…
The estates services team recently began running monthly ‘project afternoons’ to deep clean the blocks of flats to further improve our standards.
During warmer weather, you may be using outside taps that haven’t been used regularly for a while. This could have caused the water supplying these taps to become stagnant and unhealthy. &nbs…
With the recent hot weather, it’s especially important to make sure your water supply is safe.
We received an anonymous tip-off in December 2020 that a customer in Jennett’s Park was illegally subletting their affordable rent property to four people whilst living abroad. We believe this b…
A customer in Jennett’s Park illegally subletting their home was brought to justice.
Every June, the LGBT+ community comes together to celebrate Pride month. At Silva, we champion equality and support all colleagues and customers, recognising that the needs and experiences of people w…
We champion equality and support all colleagues and customers, recognising that the needs and experiences of people will be different.
Torben, one of our customer relations partners (rent), has been cycling ever since he learned how to ride a bike, aged five. Torben has always used cycling to get around, partly d…
Learn why Torben, customer relations partner, enjoys cycling so much
Ramadan is much more than fasting from food and water, it is about self-reflection and focusing on ways to become a better version of yourself. Being in a state of temporary thirst and hunger pres…
Watch some of our colleagues explain what Ramadan means for them
Throughout the lockdowns we have had over the last year, the estate services team has consistently provided vital services for our customers. The team looks after the cleaning and caretaking of t…
Learn about some of the exciting changes we have made to our environmental services
When Clement House, one of our independent living homes, had its water supply cut off due to local works, our team sprang into action. They prioritised our customers throughout, keeping them fully …
Thank you to our customers for their support and understanding
Our customer partnership event was held online in the evening of 20 April. Silva's customers were invited via email to hear an update from our executive board and customer partnership boar…
Rewatch our customer partnership event
We are pleased to announce that our routine repairs service has reopened, in line with the government’s roadmap out of lockdown. Most repairs are…
My Silva is the fastest way to book an appointment.