General Data Protection Regulation and privacy notice
Silva Homes (the “Association” or "we") needs to collect and use certain types of information about the individuals or service users who come into contact with the Association in order to carry on our work.
The Association is a "Data Controller", which means that we make the decisions about how your information is used and have a responsibility to keep it safe.
Your personal information must be collected and dealt with appropriately whether it is collected on paper, stored in a computer database, or recorded on other material. The Association complies with all data protection legislation when using this information, including the General Data Protection Regulations (GDPR) from 25 May 2018.
As Silva prepares to become part of the Abri Housing Group we will need to collaborate with Abri in providing certain customer services. To allow this we may share customer information necessary to set up and carry out maintenance and repair appointments, customer surveys and other measures and interactions necessary for the eventual integration of Silva's business with Abri.
If you would like to contact us about the way we use your information, please see the contact us section at the end of this notice.
Privacy Notice
This privacy notice tells you what to expect when the Association collects personal information. It applies to information we collect about:
- people who use our services including tenants, leaseholders, their families (including children) and households
- applicants for accommodation including their families (including children) and households
- applicants for other services provided by the Association
- people who visit our offices or contact us through email, by telephone or in writing.
Silva Customer and Community Privacy Notice [pdf] 209KB
Contact us
In case of any queries or questions relating to this policy, Data.ProtectionOfficer@silvahomes.co.uk or in writing to:
Data Protection Officer
Silva Homes
Western Peninsula
Western Road
Bracknell
Berkshire RG12 1RF
Accuracy of information
Although Silva Homes has prepared the information on this website with all due care and attention, intention for accuracy, and updates the website regularly, we do not warrant or represent that the information may have changed or is free from errors or omission.
Whilst the website is considered to be true and correct at the date of publication, changes in circumstances after the time of publication may impact on the accuracy of the information. The information may change without notice and Silva Homes is not in any way liable for the accuracy of any information printed and stored or in any way interpreted and used by a user. If you see anything that you think is incorrect or a link that is broken, please contact us by clicking here.
Links to other websites
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated in June 2024.
Experian rental exchange privacy policy
Not only will we be able to work with you more closely to manage your existing tenancy agreement, your track record as a tenant will enable Experian to use the information supplied to them to assist other landlords and organisations to:
- assess and manage any new tenancy agreements you may enter into
- assess your financial standing to provide you with suitable products and services
- manage any accounts that you may already hold, for example reviewing suitable products or adjusting your product in light of your current circumstances
- contact you in relation to any accounts you may have and recovering debts that you may owe
- verifying your identity, age and address, to help other organisations make decisions about the services they offer
- help to prevent crime, fraud and money laundering
- screen marketing offers to make sure they are appropriate to your circumstances
- for Experian to undertake statistical analysis, analytics and profiling
- and for Experian to conduct system and product testing and database processing activities, such as data loading, data matching and data linkage.
If you would like to see more information on these, and to understand how the credit reference agencies each use and share rental data as bureau data (including the legitimate interests each pursues) this information is provided at this link www.experian.co.uk/crain (Credit Reference Agency Information Notice (CRAIN)).
Cookies
What are cookies?
Cookies are small files from websites which are stored on a visitor's computer. Cookies are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next. We use cookies on this site to help us track visitor usage, for example the number of visitors each month and number of pages visited, which can help us see how our site is performing, which pages are popular and which pages could do with more publicity to encourage people to visit them. Other cookies are for validation which are used for things like rent payments and other forms.
What has changed and how does it affect me?
We have always used cookies to create the most secure and effective website for our customers. As part of a change in legislation, all websites are now required to provide additional information on what cookies are, how they are used and what benefits they bring.
Use of cookies by this site
Cookies used by VerseOne CMS(the software that powers this website)
VerseOne CMS uses a "session" cookie at all times. The purpose of this cookie is to maintain the state of the site in the effect of a user's selected behaviours for the site as they navigate through it. Examples of these behaviours might be:
- logging in to the site and staying logged in as they click around
- choosing a colour contrast stylesheet
- filling in a multi-page form.
This cookie also ensures that if the site is hosted in a load-balanced environment, the visitor’s browsing session stays on the same server throughout their use of the site.
| Cookie | Type | Expiry | Linked information | Functions |
|---|---|---|---|---|
| JSESSIONID | Session | Browser close | Username | When a user logs in, maintains authentication state, access rights, etc. |
This cookie does not store any personal information about the site visitor, their computer, their visit, or their browsing history. No personal information is collected by VerseOne through the use of this cookie. After the end of the visitor’s session (the browser tab or window is closed, or after an inactivity timeout which is configurable in VerseOne CMS), the cookie’s validity is destroyed and the browser removes the cookie from the visitor’s computer.
Google Analytics
This site uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of our site. These cookies are used in aggregate form to improve the performance and user experience on our site. Google Analytics uses only first-party cookies and collects no personally identifiable information.
Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By accepting cookies from this site, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
How to reject or delete the Google Analytics cookies
http://www.google.com/intl/en/privacypolicy.html
| Cookie name | Expires | Linked Information | Functions |
|---|---|---|---|
| _utma | 2 years | Anonymous | Gather information about site visitors in an anonymous form including the number of visitors to the site, where visitors have come to the site from and the pages they visited. |
| _utmc | On closing browser | ||
| _utmb | 30 minutes | ||
| _utmz | 6 months |
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, click here.
To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Coronavirus Update
Please be advised that for the immediate future we may be collecting data about our customers’ health status regarding coronavirus, as we have a public duty to ensure we contain/delay the spread of the virus. We will store this data on our housing system and keep it for a period of one month (or until you are out of isolation whichever is the sooner). We may also need to share this data with the government or relevant contractors but will only do so when necessary to carry out our role as a landlord, in line with current government advice..