Pay rent

Rent and service
charge payments

Everything you need to
know about paying your rent
and service charges.

View your accounts on My Silva

Important announcements

Updated 23 February 2024 at 3.42 pm

Annual rent increase

From 1 April 2024, we’ll be increasing the rent we charge our customers.

Learn more about the rent increase and read our customer FAQs


Direct Debit notice

Please note that we are currently unable to offer Direct Debits as a form of rent payment on 29, 30, and 31 of each month.

If you currently pay your rent via a Direct Debit on any of those dates each month, our rent team will contact you to contact you to discuss the best way for you to pay your rent in the future.

We apologise for any inconvenience caused.

How to pay your rent and service charges

  • 1.

    Pay using Direct Debit
    This is the easiest way to pay your rent because you only need to set up a direct debit once and then it is paid automatically when payment is due. To set up a direct debit payment, log in to My Silva and click on 'my accounts' or fill in our form and send it to us in the post. 
    Log into My Silva
    Learn more about Direct Debits here

  • 2.

    Pay using the payment form below.

  • 3.

    Pay using allpay.
    Download the allpay app 
    To register, you just need your 19-digit payment card number - if you don't have a payment card, let us know. 
    Email us
    Alternatively, you can contact allpay to pay on freephone number: 0330 041 6497

Online payment form

We have recently changed to a high-security payment method that requires 2-factor authentication, such as entering a short code received by SMS from your bank. This may take a while, so please be patient while waiting for the payment to go through and do not refresh the page.

If you don't know your payment reference please enter, '4000000000'. This will allow you to complete the payment but may delay allocating it to your account.

Please note that it will normally take 24 hours for your payment to be shown on your rent account. Clicking yes below will take you to our secure payment facility, where you will be asked to enter your card details.

Do you wish to proceed with this payment?

Our bank details

Silva Homes Ltd, Barclays Bank. 

Sort code: 20-00-00. 

Account number: 50548359.

Find out more about rent

What is my rent money used for?

As a not-for-profit business, all our income goes back into our homes and services, helping us to improve our homes and build new ones. As rent makes up the majority of our income, it's a really important way for us to fund improvements to your home.

How is my rent calculated?

Your rent is calculated using rules set by the housing regulator. There are social and affordable rents and affordable rents are usually set at 80% of the rent that would be charged in the private sector.

How can I see my rent statements?

You can access all your previous rent statement on My Silva. Simply log in and click on 'My Accounts'.

Log into My Silva

If you don't use My Silva, you will receive a rent statement in the post or by email. To find out how to read these documents, click the button below.

View an example rent statement.

What if I can't pay my rent?

Paying your rent should be given top priority when budgeting, to prevent any arrears from building up on your account. If at any time you experience financial difficulties, please contact us for advice and support.

Contact our rent team

What happens if I don't pay my rent on time?

If your account falls into more than four weeks’ arrears without an arrangement, Silva Homes will start legal proceedings. This could result in a County Court Order for possession of the property and you may lose your home.

Remember that once this is granted, Silva Homes could apply for your eviction if you do not stick to the terms of the Court Order.

What about rent-paid weeks?

You don't need to pay rent during the rent-paid week if your rent account is fully paid to date. However, if you are behind on your payments, or if you have an arrears arrangement in place, then you should still pay your rent as usual.

If you pay via direct debit, then your rent balance will automatically be adjusted during the rent-paid weeks.

What other costs do I need to pay?

Depending on the type and location of your home, you might need to pay service charges. This could include your heating, lighting, cooking and hot water, which are all paid for in addition to your rent.

If your building has a communal gas and electrical supply, this is shared by everyone who lives in the building and the cost will be added to your rent. If this is the case, then you won't receive an additional gas or electricity bill.

You are informed of any charges that you are liable for when you sign your tenancy agreement.

Read our guide to the monthly costs of living in your home.

Service charge information for tenants

A service charge is an amount payable to Silva for the cost of services provided to your home that are not included in your rent. These could include the cost of communal electricity, landscaping and grounds maintenance and repairs to your block. The terms of your tenancy agreement will outline what service charges you pay for.

If you live in an independent living scheme you pay service charges for the cost of communal heating and hot water along with the cost of managing your scheme and out of hours callout provision.

We charge what are known as variable service charges. That means the amount of the service charge will vary each year, depending on the cost of providing the services.

We estimate the costs at the beginning of the rent year in April based on the actual cost of providing the service the previous year. Any difference in the estimated and actual cost will be added or deducted from the next year's estimates.

Will my rent be reduced because of coronavirus?

We are closely following the government’s advice so we will not be reducing our rent. However, we are continually reassessing our approach towards coronavirus as the government’s advice changes.

Find out why we can't offer rent holidays

Housing Benefit and coronavirus

Housing Benefit has updated its services, to help those affected by coronavirus. Their phone lines are now open for longer - from 9am until 5pm (previously 10am until 2pm).

You can complete these forms on the housing benefit website:

  • Housing Benefit
  • Council tax deductions
  • Change of Circumstance
  • Change of Address

For all other requests, please call Housing Benefit and they will help you over the phone.

We can help you to fill in a Discretionary Housing Payment application form over the phone. Housing Benefit will contact you to verify the information, so please ensure that you tell us your accurate email and telephone number.

Read about Discretionary Housing Payment

Visit the housing benefit website