Repairs &
maintenance
Our team is dedicated to repairing,
maintaining and improving all our homes.
If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free National Gas Emergency Services emergency line immediately: 0800 111 999
About our repairs service
We offer a wide repairs service for our customers. Not only do we employ a number of skilled carpenters, electricians and plumbers, but we also have close partnerships with suppliers who can do a wide range of specialist repairs.
Emergency repairs
We define emergency repairs as repairs on parts of the home that may impact our customers' health and safety. We will attend these within 24 hours to make it safe. The full repair may need to be completed at a later date.
Repairs responsibilities
We share the responsibility for home maintenance with our customers. We will repair your home for free if it is for an area that we are responsible for maintaining, but you will need to pay for areas you are responsible for.
Easy repairs that you can do
Some home repairs are so easy to do, that you may not need professional help. Click the link below to find out how to do some of the easiest home repairs yourself:
Booking a repair
There are lots of ways to book a repair:
- Use My Silva.
- Call us on 01344 382 800.
- Send us a private message via Facebook Messenger.
- Speak to our team using live chat.
To book an emergency repair, please call us on 01344 382 800.
Customer feedback
“I would like to say a few words of thanks for the wonderful repair service that you provide with my Silva Homes tenancy. I can book a repair that’s done quickly and efficiently and the team that comes out is lovely and cheerful and always offer to remove shoes etc. and they finish the work to a high standard and care.”
Have you had a repair recently?