Repairs responsibilities


What you are responsible for maintaining,
and what we are responsible for.

Our repair responsibilities

We share the responsibility for home maintenance with our customers. We will repair your home for free if it is for an area that we are responsible for maintaining. 

This includes:

  • The external structure and boundaries of the property
  • Electrical wiring
  • Communal areas
  • Heating
  • Fixtures and fittings
  • Plumbing.

Your repair responsibilities

We share the responsibility for home maintenance with our customers. You will need to pay for repairs to any area of your home that you are responsible for maintaining.

This includes:

  • Internal decor e.g. internal doors, handles and hinges
  • Damage beyond the usual wear and tear
  • Pest control
  • Damage caused by neglect, deliberate or reckless behaviour
  • Non-communal and internal TV aerials and satellites
  • Non-communal garden areas
  • Shower heads and hoses, toilet seats, and work surfaces.

For further information, read our guide to repairs responsibilities [pdf] 779KB

How to avoid repairs charges

  • 1. Report repairs as they arise icon

    Report repairs as problems arise and keep your home in a good state of repair.

  • 2. Know your responsibilities icon

    Know your responsibilities.

  • 3. Seek permission from Silva Homes before making alterations icon

    Seek written permission from Silva Homes before making alterations.

  • 4. Cleaning icon

    Clean and clear your property before moving or ending your tenancy. You may be recharged if you don't do this.

  • 5.  A blue icon of a tick in a circle

    Ensure you keep any repair appointments you make. You may be recharged for missed appointments.

DIY repairs

Easy repairs that you can do

Some home repairs are so easy to do, that you may not need professional help. Click the link below to find out how to do some of the easiest home repairs yourself:

Learn how to do your own repairs

How to book a repair

Booking a repair

There are lots of ways to book a repair:

  • Use My Silva.
  • Call us on 01344 382 800.
  • Send us a private message via Facebook Messenger.
  • Speak to our team using live chat.

To book an emergency repair, please call us on 01344 382 800.