Our performance
Our performance
From our customer annual report to environmental and financial reports, on this page you will find everything you need to know about Silva Homes.
Our customer action plan
In November 2021, we carried out our annual customer perception survey, collecting responses from 1300 customers.
We were disappointed to see our overall satisfaction level has dropped significantly, and so we have put together an action plan to address this and regain your trust in us. As part of this, we have made three pledges to our customers to address the issues highlighted by our annual perception survey.
Our annual report for customers
Our annual report for customers
This is our view of the last financial year (April 2021 - March 2022). This report looks at how we performed, including the highs and lows.
Environmental, social and governance report (ESG)
This report outlines our work and impact in line with the themes set out in the sustainability reporting standard for social housing.
Financial report and account statements
Our annual report and financial statements
The annual report and financial statements outline all of our activities and finances in the previous financial year.
Read our annual report and financial statements for the year ended 31 March 2023 [pdf] 2MB