Our performance

Our performance

Our performance

From our customer annual report to environmental and financial reports, on this page you will find everything you need to know about Silva Homes.

Our customer action plan

Our customer action plan

In November 2021, we carried out our annual customer perception survey, collecting responses from 1300 customers.

We were disappointed to see our overall satisfaction level has dropped significantly, and so we have put together an action plan to address this and regain your trust in us. As part of this, we have made three pledges to our customers to address the issues highlighted by our annual perception survey.
 

Read our pledges to improve our service [pdf] 235KB

Our annual report for customers

Our annual report for customers

Our annual report for customers

This is our view of the last financial year (April 2020 - March 2021). In this report we take a  look back at how we performed, including the highs and lows.

Silva Homes Customer Annual Report 2020-21 [PDF] 2MB

Environmental, social and governance report

Child's feet wellies doing gardening with adult

Environmental, social and governance report (ESG)

This report outlines our work and impact in line with the themes set out in the sustainability reporting standard for social housing.

ESG report [pdf] 8MB

Financial report and account statements

Financial report and account statements

Our annual report and financial statements

The annual report and financial statements outline all of our activities and finances in the previous financial year.

Read our annual report and financial statements for the year ended 31 March 2021 [pdf] 2MB

View previous years