Customer announcements
We are looking for two new customer partnership board members. Click here to read more.
Our contractors, Crystal Electronics and Pilon, are carrying out some electrical test inspections for our customers. If your home requires an electrical test, they will be in touch with you directly. Read more about our electrical tests
Repairs service update
You can book an emergency repair at any time, by calling 01344 382800.
You can also now book some types of routine (non-emergency) repairs.
Unfortunately, the following types of routine (non-emergency) repairs are currently unavailable, due to resource limitations caused by Covid-19:
- Fencing
- Roofing
- Carpentry
- Plastering
Covid-19 update
We are adapting our services based on the government's latest advice.
Join our Customer Partnership Board
We are looking for two enthusiastic Silva customers to join our customer partnership board and help direct decision making within our business.
This is a part-time, paid role, with a high level of influence and development opportunities.
Application closing date: 2 October 2020
Watch our video update
On Friday 21 August 2020, we held our first customer partnership webinar, to share an insight into how our services and activities have changed since March.
To watch this recording with subtitles, click 'cc' at the bottom of the window.
Latest news and developments
Michael was homeless for 26 years before moving into Liscombe House. He wanted to find a safe home where he could maintain his independence and enjoy a high quality of life. “Coming off the…
Michael was homeless for 26 years before moving into Liscombe House.
As our catering manager, Lorraine is responsible for planning and cooking a wide variety of meals for our independent living customers. In this interview, she talks about herself and her role, includi…
As our catering manager, Lorraine is responsible for planning and cooking a wide variety of meals for our independent living customers.
Our independent living teams have been working extremely hard during the last few months to support our elderly customers and keep them safe. Everyone, from scheme managers and support colleagues, …
Independent living customers say thank you to Silva Homes colleagues through a short video
Silva Homes has been shortlisted as a finalist in the prestigious UK Customer Experience Awards, in the category: 'customers at the heart of everything'. This nomination recognizes the hous…
Silva has had its credit rating of A+, with a stable outlook, confirmed by prestigious credit rating provider S&P Global.
Customer feedback
“I wanted to leave some feedback and say thank you for all the staff at Silva Homes have done for me. I have been living in my flat for just over 5 months and during those 5 months I have received tremendous support from Silva Homes staff and external staff who are not least extremely compassionate and friendly."
Have you had an outstanding service?