You may receive a text message from us
You may receive a text message from us asking you to contact us if your rent payments have changed, or if there is an outstanding balance on your rent account. Texts will be sent every Monday and Tuesday to give you plenty of time to resolve any issues in the same week. If you are struggling with your finances at the moment, we can provide help and support.
Email our rent team Read our money advice blog
Latest service update
We are working hard to keep our services running as normally as possible during the national lockdown. Please bear with us during this time as some of our services may take slightly longer than usual. We are following the government's guidance closely to help keep all our colleagues and customers safe from Covid-19.
Read about our approach to Covid-19
Our phone lines are emergency-only from 10am to 11am on Thursdays
Our customer hub team has essential training every Thursday, from 10am to 11am. During this hour, please only call us on 01344 382 800 if you need urgent support. Our phone lines will reopen for general enquiries and requests at 11am. Thank you for your understanding.
Covid-19 update
We are adapting our services based on the government's latest advice.
Win £150 in Love2Shop vouchers
How can I enter the prize draw?
If you let our contractors into your home to carry out an electrical inspection or audit, before 31 March 2021, you will automatically enter the prize draw.
Latest news and developments
Even though we are in a national lockdown, we are working hard to provide a normal service for you. Unfortunately, we are still facing barriers which might make our repairs services sligh…
Even though we are in a national lockdown, we are working hard to provide a normal service for you.
Kind-hearted Silva Homes housing association customers are uniting to spread festive cheer by forming support bubbles to beat the coronavirus pandemic. Small groups of people in Silva’s indep…
Kind-hearted Silva Homes housing association customers are uniting to spread festive cheer by forming support bubbles to beat the coronavirus pandemic.
In the ‘Silva 2020 Challenge’, kind-hearted Silva Homes colleagues went the extra mile to undertake a series of fundraising activities. So far, they have raised over £1,000 for the m…
With everything going on in 2020, colleagues at Silva Homes, have decided to put Mind over matter to help support a new charity fundraising campaign.
Every month until March 2021, three lucky Silva customers will win a Love2Shop voucher in our prize draw. Three prizes will be given out each month: First prize: £150 Second prize: &pou…
If you have an electrical test or audit in your home, before January 2021, you could win a prize
Michael was homeless for 26 years before moving into Liscombe House. He wanted to find a safe home where he could maintain his independence and enjoy a high quality of life. “Coming off the…
Michael was homeless for 26 years before moving into Liscombe House.
As our catering manager, Lorraine is responsible for planning and cooking a wide variety of meals for our independent living customers. In this interview, she talks about herself and her role, includi…
As our catering manager, Lorraine is responsible for planning and cooking a wide variety of meals for our independent living customers.
Customer feedback
“I wanted to leave some feedback and say thank you for all the staff at Silva Homes have done for me. I have been living in my flat for just over 5 months and during those 5 months I have received tremendous support from Silva Homes staff and external staff who are not least extremely compassionate and friendly."
Have you had an outstanding service?