Updated 7 April 2021

Our phone lines are emergency-only from 10am to 11am on Thursdays
Our customer hub team has essential training from 10am to 11am on Thursdays. During this hour, please only call us on 01344 382 800 if you need urgent support. Our phone lines will reopen for general enquiries and requests at 11am. Thank you for your understanding.

Texts from our revenue team
You may receive a text message from us asking you to contact us if your rent payments have changed, or if there is an outstanding balance on your rent account. Texts will be sent every Monday and Tuesday to give you plenty of time to resolve any issues in the same week. If you are struggling with your finances at the moment, we can provide help and support.

Email our rent team   Read our money advice blog

Coronavirus announcement

Covid-19 update

We are operating a reduced repairs and maintenance service to keep our customers and colleagues safe.

Read our latest service update

Electrical test audit competition

Make sure your electrics are safe

If you haven't let our contractors into your home to carry out an electrical safety check yet, it is now overdue, meaning your safety and your tenancy may be at risk.

These tests ensure that your home electrics, including your lights, sockets and fuseboard are safe to operate and do not become a fire risk.

Find out more about the electrical safety checks

Latest news and developments

Make sure your electrics are safe by allowing us to test them

As a landlord, we are legally required to complete an electrical safety check in all of our homes every five years.   If we have contacted you to request access to your home for an electric…

The free test is a legal requirement that only takes around an hour to complete.

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Nine new shared ownership homes being built in Bracknell

Silva Homes has partnered with RJ Leighfield to deliver nine three-bedroom houses in Bracknell. The development, which is taking place on Rowley Close, is called Rowley Mews and all nine homes will…

Construction has begun on the new Rowley Mews development.

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Our rents are increasing by 1.5% from April 2021

All our customers have been sent letters to notify them that our rents are increasing by 1.5% in April 2021. As a not-for-profit housing associsation, we spend all our surplus on improving our ho…

Our rents are increasing by 1.5% from April 2021

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Meet Olivia, our domestic abuse champion

Olivia, our access and support manager, is leading our efforts to tackle domestic abuse - an issue that has grown during the coronavirus pandemic. “I’m really proud to have been ap…

Olivia Fuller, our access and support manager, is leading our efforts to tackle domestic abuse

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Find out why electrical safety tests are so important

In this interview, Jamie, our electrical trades manager, speaks about the dangers of electricity, what electrical safety tests are, and why it’s so important that we do them regularly. In add…

Electrical safety checks are vital in preventing fires and making your home safer

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The census 2021 is in March

The census 2021 takes place on 21 March, but you will receive an invitation letter to take part from early March.   What is the Census 2021? The census is a once-in-a-decade survey run b…

The census is a once-in-a-decade survey that gives an accurate estimate of all the people and households in England and Wales.

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Customer feedback

“I wanted to leave some feedback and say thank you for all the staff at Silva Homes have done for me. I have been living in my flat for just over 5 months and during those 5 months I have received tremendous support from Silva Homes staff and external staff who are not least extremely compassionate and friendly."

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