Our phone lines are emergency-only from 10am to 11am on Thursdays

Our customer hub team has essential training every Thursday, from 10am to 11am. During this hour, please only call us on 01344 382 800 if you need urgent support. Our phone lines will reopen for general enquiries and requests at 11am. Thank you for your understanding.

Electrical test audits

We have appointed an auditor called Phoenix Compliancy Management (PCM) to check the electrical testing work that was recently carried out in our homes. PCM is sending letters to a group of randomly-selected Silva customers who have had their electrics tested this year. Recipients of this letter will be asked to call PCM to book an appointment for their electrical test audit. All the audits should have been done by Christmas.

Read more about our electrical tests

Repairs announcement

Repairs service update

You can book an emergency repair at any time, by calling 01344 382800.

You can also now book some types of routine (non-emergency) repairs.

Unfortunately, the following types of routine (non-emergency) repairs are currently unavailable, due to resource limitations caused by Covid-19:

  • Fencing
  • Roofing
  • Carpentry
  • Plastering

Book a repair on My Silva

Read our latest repairs update

Coronavirus announcement

Covid-19 update

We are adapting our services based on the government's latest advice.

Read our coronavirus update

Watch our video update

On Friday 21 August 2020, we held our first customer partnership webinar, to share an insight into how our services and activities have changed since March.

To watch this recording with subtitles, click 'cc' at the bottom of the window.

Click here to read our other news.

Latest news and developments

Win £150 in Love2Shop vouchers

Every month until January 2021, three lucky Silva customers will win a Love2Shop voucher in our prize draw. Three prizes will be given out each month: First prize: £150 Second prize: &p…

If you have an electrical test or audit in your home, before January 2021, you could win a prize

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Meet Michael from Liscombe House

Michael was homeless for 26 years before moving into Liscombe House. He wanted to find a safe home where he could maintain his independence and enjoy a high quality of life. “Coming off the…

Michael was homeless for 26 years before moving into Liscombe House.

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Meet Lorraine, our Independent Living Catering Manager

As our catering manager, Lorraine is responsible for planning and cooking a wide variety of meals for our independent living customers. In this interview, she talks about herself and her role, includi…

As our catering manager, Lorraine is responsible for planning and cooking a wide variety of meals for our independent living customers.

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A message from our independent living customers

Our independent living teams have been working extremely hard during the last few months to support our elderly customers and keep them safe. Everyone, from scheme managers and support colleagues, …

Independent living customers say thank you to Silva Homes colleagues through a short video

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Silva Homes is a UK Customer Experience Award finalist

Silva Homes has been shortlisted as a finalist in the prestigious UK Customer Experience Awards, in the category: 'customers at the heart of everything'. This nomination recognizes the hous…

Silva has had its credit rating of A+, with a stable outlook, confirmed by prestigious credit rating provider S&P Global.

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Electrical tests in our homes

We are carrying out electrical tests in some of our homes, with our contractors, Crystal Electronics and Pilon. These electrical tests are important and we are doing them to make sure our homes remain…

Electrical testing in our homes

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Customer feedback

“I wanted to leave some feedback and say thank you for all the staff at Silva Homes have done for me. I have been living in my flat for just over 5 months and during those 5 months I have received tremendous support from Silva Homes staff and external staff who are not least extremely compassionate and friendly."

Have you had an outstanding service?

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