Important announcements
Updated 2 September 2024 at 13:32pm
Tenant Satisfaction Measure Surveys (TSMs)
Our Tenant Satisfaction Measure surveys are currently running and customers may receive a call and be asked to participate. This year, we’re working with a new provider to carry out the surveys, called The Leadership Factor (TLF). TLF Research are a customer research agency specialising in customer experience. They’ll be contacting customers directly over the phone, calling from a number beginning in 01484.
Click here for more information
Abri and Silva confirm new partnership
Housing providers Abri Group and Silva Homes are pleased to confirm their new partnership.
Latest news and developments
First affordable homes are handed over at Coopers Hill in Bracknell
The first residents have received their keys for new affordable homes at Coopers Hill, the development delivering a total of 52 high-quality, sustainable homes in the heart of Bracknell. The Brac…
Transfer of Engagements consultation feedback
On 24 May 2024 we wrote to our customers about the proposed Transfer of Engagements between Silva Homes and Abri. The Transfer of Engagements process will result in Abri formally beco…
An update on our potential partnership with Octavia
In November 2023, we let you know that we were entering talks with Octavia about a potential partnership that could see Octavia join the Abri group. You can find that update here. Octav…
Investing in your community
Our mobile pantry in Bracknell is delivering food for more than 40 households. The mobile pantry van currently makes its rounds once a week with the aim to help families access affordable gro…
Helping John find his confidence
John, an experienced delivery driver of nearly two decades, and customer of the Abri group since 2022, reached out to our Employment Services after months of fruitless job applications. He tells us ab…
Who’s that knocking at your door…?
It could be a Silva tradesperson, coming to carry out works on your property. But if you’re not in, we won’t be able to do the work – whether that’s an emergency repair, planned work like a kitchen or…
Customer feedback
“I wanted to leave some feedback and say thank you for all the staff at Silva Homes have done for me. I have been living in my flat for just over five months and during this time I have received tremendous support from Silva Homes' colleagues and external staff who are extremely compassionate and friendly."