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Updated 4 May 2021
Fence repairs
We are currently only attending fence repairs if they are a health and safety hazard, or are on a public highway.
If you received a text from us asking you to book your gas safety appointment...
These were sent in error, so please ignore any texts asking you to call us up to book a gas safety appointment.
Our repairs service has reopened
Most repairs are now available as usual, although in some cases there may be a longer waiting time for appointments.
Our phone lines are emergency-only from 10am to 11am on Thursdays
Our customer hub team has essential training from 10am to 11am on Thursdays. During this hour, please only call us on 01344 382 800 if you need urgent support. Our phone lines will reopen for general enquiries and requests at 11am. Thank you for your understanding.
Texts from our revenue team
You may receive a text message from us asking you to contact us if your rent payments have changed, or if there is an outstanding balance on your rent account. Texts will be sent every Monday and Tuesday to give you plenty of time to resolve any issues in the same week. If you are struggling with your finances at the moment, we can provide help and support.
Is your home safe?
Our electrical tests ensure that your home's electrics, including the lights, sockets and fuseboard are safe to operate and do not become a fire risk.
If you have been invited to book your electrical safety check please do so now, so that we can ensure your home stays safe.
Latest news and developments
Ramadan: what is it?
Ramadan is much more than fasting from food and water, it is about self-reflection and focusing on ways to become a better version of yourself. Being in a state of temporary thirst and hunger pres…
Watch some of our colleagues explain what Ramadan means for them
We’re refreshing our environmental services
Throughout the lockdowns we have had over the last year, the estate services team has consistently provided vital services for our customers. The team looks after the cleaning and caretaking of t…
Learn about some of the exciting changes we have made to our environmental services
Independent living team acts quickly after water supply cut off
When Clement House, one of our independent living homes, had its water supply cut off due to local works, our team sprang into action. They prioritised our customers throughout, keeping them fully …
Thank you to our customers for their support and understanding
Watch our customer partnership event
Our customer partnership event was held online in the evening of 20 April. Silva's customers were invited via email to hear an update from our executive board and customer partnership boar…
Rewatch our customer partnership event
Our repairs service has reopened
We are pleased to announce that our routine repairs service has reopened, in line with the government’s roadmap out of lockdown. Most repairs are…
My Silva is the fastest way to book an appointment.
Make sure your electrics are safe by allowing us to test them
As a landlord, we are legally required to complete an electrical safety check in all of our homes every five years. If we have contacted you to request access to your home for an electric…
The free test is a legal requirement that only takes around an hour to complete.
Customer feedback
“I wanted to leave some feedback and say thank you for all the staff at Silva Homes have done for me. I have been living in my flat for just over five months and during this time I have received tremendous support from Silva Homes' colleagues and external staff who are extremely compassionate and friendly."