Important announcements

Updated 13 May 2022, 3.45pm
 

Covid-19 service update

With the UK government ending all domestic restrictions, our colleagues are no longer required to wear a face mask in customers’ homes.

However, if you have an appointment and would prefer the colleague attending to wear a mask, please let us know.

If you test positive for covid-19, or experience symptoms before a scheduled appointment please tell us in advance and we will give you the following options:

  1. You can rearrange your appointment for when you are feeling better and testing negative.
  2. You can keep your appointment, but you will need to reduce the risk to our colleagues by ventilating your home, keeping more than two metres away and staying in another part of your home.

 

Digital gas service certificates

We will no longer be leaving Landlord Gas Safety Register certificates in your home after gas safety inspections. These will instead be emailed, or posted to you if we do not have your email address.


Our allpay phone number has changed

You can now contact allpay to make a payment to us on freephone number 0330 041 6497.
 

Fencing repairs

We are experiencing delays with our fencing repair work due to supply issues following Storm Eunice damaging over 200 of our customers’ fences in February 2022.

Now we have allocated additional resources and have a supply chain and contracts in place, we are working through fencing repairs as quickly as possible.

Currently, we are working with our contractor to prioritise appointments in order of booking and the urgency of each repair request.

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Customer feedback

Customer feedback

“I wanted to leave some feedback and say thank you for all the staff at Silva Homes have done for me. I have been living in my flat for just over five months and during this time I have received tremendous support from Silva Homes' colleagues and external staff who are extremely compassionate and friendly." 

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