Important announcements

Updated 08 September 2021

September 2021 service update

We are pleased to announce some changes regarding our office opening and repairs services.

Read our full service update

 

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Fire risk assessments

We regularly carry out checks and improvements in all of our homes and blocks of flats to ensure they comply with legislation and modern safety standards. We have instructed a third-party contractor, Frankhams, to carry out fire risk assessments up until March 2022. Frankhams will need access to a few homes to carry out a full assessment. They will be contacting customers directly to arrange access, and we would greatly appreciate your cooperation with this.

To find out when they will be carrying out checks in your area please click the button below.

View the fire risk assessment schedule [pdf] 101KB
 

Fence repairs
We are currently only attending fence repairs if they are a health and safety hazard, or are on a public highway.
 

Our phone lines are emergency-only from 10am to 11am on Thursdays
Our customer hub team has essential training from 10am to 11am on Thursdays. During this hour, please only call us on 01344 382 800 if you need urgent support. Our phone lines will reopen for general enquiries and requests at 11am. Thank you for your understanding.

Latest news and developments

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All hands on deck for estates services project afternoons

As part of our refreshed estates services, we recently began attending a different block each month, to perform a deep clean by the whole team, further improving the standards within our communal area…

The estates services team recently began running monthly ‘project afternoons’ to deep clean the blocks of flats to further improve our standards.

Read full story
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Our top water safety tips

During warmer weather, you may be using outside taps that haven’t been used regularly for a while. This could have caused the water supplying these taps to become stagnant and unhealthy. &nbs…

With the recent hot weather, it’s especially important to make sure your water supply is safe.

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Diligent tenancy team wins fraud case in court

We received an anonymous tip-off in December 2020 that a customer in Jennett’s Park was illegally subletting their affordable rent property to four people whilst living abroad. We believe this b…

A customer in Jennett’s Park illegally subletting their home was brought to justice.

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It’s Pride month!

Every June, the LGBT+ community comes together to celebrate Pride month. At Silva, we champion equality and support all colleagues and customers, recognising that the needs and experiences of people w…

We champion equality and support all colleagues and customers, recognising that the needs and experiences of people will be different.

Read full story
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Get cycling for Bike Week

Torben, one of our customer relations partners (rent), has been cycling ever since he learned how to ride a bike, aged five.  Torben has always used cycling to get around, partly d…

Learn why Torben, customer relations partner, enjoys cycling so much

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Ramadan: what is it?

Ramadan is much more than fasting from food and water, it is about self-reflection and focusing on ways to become a better version of yourself. Being in a state of temporary thirst and hunger pres…

Watch some of our colleagues explain what Ramadan means for them

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Customer feedback

Customer feedback

“I wanted to leave some feedback and say thank you for all the staff at Silva Homes have done for me. I have been living in my flat for just over five months and during this time I have received tremendous support from Silva Homes' colleagues and external staff who are extremely compassionate and friendly." 

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