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Important announcements
Updated 19 October 2021
Office closure
We will be closed on Tuesday 2 November between 8.30am until 5pm for colleague training.
If you have an emergency, you can still call 01344 382800 to reach our out of hours team during this time.
To raise a non-urgent repair, check your account balance, or make a payment, use My Silva, or send an email to enquiries@silvahomes.co.uk.
September 2021 service update
We are pleased to announce some changes regarding our office opening and repairs services.
Fire risk assessments
We regularly carry out checks and improvements in all of our homes and blocks of flats to ensure they comply with legislation and modern safety standards. We have instructed a third-party contractor, Frankhams, to carry out fire risk assessments up until March 2022. Frankhams will need access to a few homes to carry out a full assessment. They will be contacting customers directly to arrange access, and we would greatly appreciate your cooperation with this.
To find out when they will be carrying out checks in your area please click the button below.
View the fire risk assessment schedule [pdf] 101KB
Fence repairs
We are currently only attending fence repairs if they are a health and safety hazard, or are on a public highway.
Latest news and developments
Environmental, Social and Governance Summary Report
As a social housing provider, we want to make a positive impact on society, the economy and the environment. We are an early adopter of the new sustainability reporting standard for social housing,…
As a social housing provider, we want to make a positive impact on society, the economy and the environment.
Current fuel supply shortages
Over the last few days, we have seen major shortages in fuel, caused by a small number of stations being closed due to driver shortages. This has led to the closure of two-thirds of petrol stations an…
Over the last few days, we have seen major shortages in fuel, which has made it difficult to get access to the fuel we need.
September 2021 service update
We are pleased to announce some changes regarding our office opening and repairs services. Office re-opening for customers We had to shut our offices to both colleagues and custom…
We are pleased to announce some changes regarding our office opening and repairs services.
All hands on deck for estates services project afternoons
As part of our refreshed estates services, we recently began attending a different block each month, to perform a deep clean by the whole team, further improving the standards within our communal area…
The estates services team recently began running monthly ‘project afternoons’ to deep clean the blocks of flats to further improve our standards.
Our top water safety tips
During warmer weather, you may be using outside taps that haven’t been used regularly for a while. This could have caused the water supplying these taps to become stagnant and unhealthy. &nbs…
With the recent hot weather, it’s especially important to make sure your water supply is safe.
Diligent tenancy team wins fraud case in court
We received an anonymous tip-off in December 2020 that a customer in Jennett’s Park was illegally subletting their affordable rent property to four people whilst living abroad. We believe this b…
A customer in Jennett’s Park illegally subletting their home was brought to justice.
Customer feedback
“I wanted to leave some feedback and say thank you for all the staff at Silva Homes have done for me. I have been living in my flat for just over five months and during this time I have received tremendous support from Silva Homes' colleagues and external staff who are extremely compassionate and friendly."