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Silva Homes have recently been made aware of a burns incident where a customer had recently installed a “start-stop button” shower head purchased on an online marketplace. These “start-stop button” sh…

Using alternative shower heads can pose a serious safety risk.

Providing excellent customer service is extremely important to us and we are always looking at how we can make our service smoother and easier for customers. As part of the Abri group we’ve been able …

Last year, we started reporting against the new tenant satisfaction measures (TSMs), which were introduced by the Regulator of Social Housing to see how well landlords like us are doing at: Keep…

Residents' associations can help bring the community together on issues that affect them, fostering a sense of pride for the area. Importantly it gives customers a voice, something that we’re passiona…

Residents' associations can help bring the community together on issues that affect them, fostering a sense of pride for the area.

  Sometimes we’ll need to visit your home to carry out safety checks or repairs, and it’s really important that you give us access so we can make sure your home is kept safe and that important…

Sometimes we’ll need to visit your home to carry out safety checks or repairs, and it’s really important that you give us access

  You might remember that last year we started to carry out Tenant Satisfaction Measure (TSM) surveys, which were a new requirement from the Regulator of Social Housing to see how landlords li…

The next round of Tenant Satisfaction Measure surveys will be starting on 17 June.