Our phone lines are emergency-only from 10am to 11am on Thursdays
Our customer hub team has essential training every Thursday, from 10am to 11am. During this hour, please only call us on 01344 382 800 if you need urgent support. Our phone lines will reopen for general enquiries and requests at 11am. Thank you for your understanding.
Electrical test audits
We have appointed an auditor called Phoenix Compliancy Management (PCM) to check the electrical testing work that was recently carried out in our homes. PCM is sending letters to a group of randomly-selected Silva customers who have had their electrics tested this year. Recipients of this letter will be asked to call PCM to book an appointment for their electrical test audit. All the audits should have been done by Christmas.
Repairs service update
You can book an emergency repair at any time, by calling 01344 382800.
You can also now book some types of routine (non-emergency) repairs.
Unfortunately, the following types of routine (non-emergency) repairs are currently unavailable, due to resource limitations caused by Covid-19:
- Fencing
- Roofing
- Carpentry
- Plastering
Covid-19 update
We are adapting our services based on the government's latest advice.
Watch our video update
On Friday 21 August 2020, we held our first customer partnership webinar, to share an insight into how our services and activities have changed since March.
To watch this recording with subtitles, click 'cc' at the bottom of the window.
Latest news and developments
Michael was homeless for 26 years before moving into Liscombe House. He wanted to find a safe home where he could maintain his independence and enjoy a high quality of life. “Coming off the…
Michael was homeless for 26 years before moving into Liscombe House.
As our catering manager, Lorraine is responsible for planning and cooking a wide variety of meals for our independent living customers. In this interview, she talks about herself and her role, includi…
As our catering manager, Lorraine is responsible for planning and cooking a wide variety of meals for our independent living customers.
Our independent living teams have been working extremely hard during the last few months to support our elderly customers and keep them safe. Everyone, from scheme managers and support colleagues, …
Independent living customers say thank you to Silva Homes colleagues through a short video
Silva Homes has been shortlisted as a finalist in the prestigious UK Customer Experience Awards, in the category: 'customers at the heart of everything'. This nomination recognizes the hous…
Silva has had its credit rating of A+, with a stable outlook, confirmed by prestigious credit rating provider S&P Global.
Customer feedback
“I wanted to leave some feedback and say thank you for all the staff at Silva Homes have done for me. I have been living in my flat for just over 5 months and during those 5 months I have received tremendous support from Silva Homes staff and external staff who are not least extremely compassionate and friendly."
Have you had an outstanding service?