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Important announcements
Updated 13 May 2022, 3.45pm
Covid-19 service update
With the UK government ending all domestic restrictions, our colleagues are no longer required to wear a face mask in customers’ homes.
However, if you have an appointment and would prefer the colleague attending to wear a mask, please let us know.
If you test positive for covid-19, or experience symptoms before a scheduled appointment please tell us in advance and we will give you the following options:
- You can rearrange your appointment for when you are feeling better and testing negative.
- You can keep your appointment, but you will need to reduce the risk to our colleagues by ventilating your home, keeping more than two metres away and staying in another part of your home.
Digital gas service certificates
We will no longer be leaving Landlord Gas Safety Register certificates in your home after gas safety inspections. These will instead be emailed, or posted to you if we do not have your email address.
Our allpay phone number has changed
You can now contact allpay to make a payment to us on freephone number 0330 041 6497.
Fencing repairs
We are experiencing delays with our fencing repair work due to supply issues following Storm Eunice damaging over 200 of our customers’ fences in February 2022.
Now we have allocated additional resources and have a supply chain and contracts in place, we are working through fencing repairs as quickly as possible.
Currently, we are working with our contractor to prioritise appointments in order of booking and the urgency of each repair request.
Latest news and developments
Silva Homes takes ownership of new homes at Hartland Village
On 12 May 2022 representatives gathered from Silva Homes, Berkeley Homes and Hart District Council to celebrate the completion of phase one at Hartland Village, a new development of homes ne…
The 24 affordable rent and 12 shared ownership homes vary from one-bedroom flats, to three-bedroom houses.
Dealing with hoarding – by Lynn Howells
Lynn Howells, our company secretarial administrator, who runs the Bracknell hoarding support group, is the author of this article. Did you know that 2-5% of the population have…
Did you know that 2-5% of the population have hoarding habits?
What Ramadan means to me
This article was written by Fyizah, Customer Relations Partner (Rent), and explores her personal views on Ramadan. What is Ramadan? Ramadan is the Holy month of fasting and prayer…
This article was written by Fyizah, Customer Relations Partner (Rent), and explores the things she has learned from Ramadan.
Looking back at the March 2022 customer event
This article was written by Dasos Christou, executive director - customer relations. It was fantastic to see so many of our customers face to face and engaging with us after our last in-p…
By Dasos Christou, Executive Director (Customer Relations)
Meet the team: Chris - Grounds Maintenance Operative (Skilled)
Chris works as a grounds maintenance operative (skilled) in our grounds maintenance team. What does a typical day for you look like? My job varies massively depending on the season. A…
Learn more about Chris, who helps keep the trees, hedges and grassy areas neat and tidy on all our estates
How well does Silva Homes listen to you?
We want our customers to be meaningfully engaged in our governance structures. As part of this, we regularly look at the best ways to involve our customers in the scrutiny of our performance and in th…
Let us know if we can make it easier to hear your feedback
Customer feedback
“I wanted to leave some feedback and say thank you for all the staff at Silva Homes have done for me. I have been living in my flat for just over five months and during this time I have received tremendous support from Silva Homes' colleagues and external staff who are extremely compassionate and friendly."