Customer announcements

We are looking for two new customer partnership board members. Click here to read more.

Our contractors, Crystal Electronics and Pilon, are carrying out some electrical test inspections for our customers. If your home requires an electrical test, they will be in touch with you directly. Read more about our electrical tests

Repairs announcement

Repairs service update

You can book an emergency repair at any time, by calling 01344 382800.

You can also now book some types of routine (non-emergency) repairs.

Unfortunately, the following types of routine (non-emergency) repairs are currently unavailable, due to resource limitations caused by Covid-19:

  • Fencing
  • Roofing
  • Carpentry
  • Plastering

Book a repair on My Silva

Read our latest repairs update

Coronavirus announcement

Covid-19 update

We are adapting our services based on the government's latest advice.

Read our coronavirus update

Customer Partnership Board Member

Join our Customer Partnership Board

We are looking for two enthusiastic Silva customers to join our customer partnership board and help direct decision making within our business.

This is a part-time, paid role, with a high level of influence and development opportunities.

Apply now


Application closing date: 2 October 2020

Watch our video update

On Friday 21 August 2020, we held our first customer partnership webinar, to share an insight into how our services and activities have changed since March.

To watch this recording with subtitles, click 'cc' at the bottom of the window.

Click here to read our other news.

Latest news and developments

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Meet Michael from Liscombe House

Michael was homeless for 26 years before moving into Liscombe House. He wanted to find a safe home where he could maintain his independence and enjoy a high quality of life. “Coming off the…

Michael was homeless for 26 years before moving into Liscombe House.

Read full story
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Meet Lorraine, our Independent Living Catering Manager

As our catering manager, Lorraine is responsible for planning and cooking a wide variety of meals for our independent living customers. In this interview, she talks about herself and her role, includi…

As our catering manager, Lorraine is responsible for planning and cooking a wide variety of meals for our independent living customers.

Read full story
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A message from our independent living customers

Our independent living teams have been working extremely hard during the last few months to support our elderly customers and keep them safe. Everyone, from scheme managers and support colleagues, …

Independent living customers say thank you to Silva Homes colleagues through a short video

Read full story
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Silva Homes is a UK Customer Experience Award finalist

Silva Homes has been shortlisted as a finalist in the prestigious UK Customer Experience Awards, in the category: 'customers at the heart of everything'. This nomination recognizes the hous…

Silva has had its credit rating of A+, with a stable outlook, confirmed by prestigious credit rating provider S&P Global.

Read full story

Customer feedback

“I wanted to leave some feedback and say thank you for all the staff at Silva Homes have done for me. I have been living in my flat for just over 5 months and during those 5 months I have received tremendous support from Silva Homes staff and external staff who are not least extremely compassionate and friendly."

Have you had an outstanding service?

Fill in this short form to tell us your feedback!

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