Updated 17 June 2021

We are experiencing longer than normal wait times on our phone line

The quickest way to get in touch with us is by emailing us at: enquiries@silvahomes.co.uk. If you need to book a routine repair appointment, please use My Silva.

Send us an email Login to My Silva

 

Sky Q
If you are looking to upgrade to Sky Q, you first need to fill out a home alterations form so we can arrange a time to give Sky access to install the upgrade.

Complete a home alterations form
 

Fence repairs
We are currently only attending fence repairs if they are a health and safety hazard, or are on a public highway.
 

Our phone lines are emergency-only from 10am to 11am on Thursdays
Our customer hub team has essential training from 10am to 11am on Thursdays. During this hour, please only call us on 01344 382 800 if you need urgent support. Our phone lines will reopen for general enquiries and requests at 11am. Thank you for your understanding.
 

Texts from our revenue team
You may receive a text message from us asking you to contact us if your rent payments have changed, or if there is an outstanding balance on your rent account. Texts will be sent every Monday and Tuesday to give you plenty of time to resolve any issues in the same week. If you are struggling with your finances at the moment, we can provide help and support.

Email our rent team   Read our money advice blog

Our new strategy

Share your views on our new business strategy

The draft Silva Strategy shares our vision and plans for the next four years to 2025. It has been developed by working with groups of customers, colleagues and board members.

Read our new strategy and tell us what you think

Electrical test audit competition

Is your home safe?

Our electrical tests ensure that your home's electrics, including the lights, sockets and fuseboard are safe to operate and do not become a fire risk.

If you have been invited to book your electrical safety check please do so now, so that we can ensure your home stays safe.

Book an electrical safety check

Latest news and developments

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It’s Pride month!

Every June, the LGBT+ community comes together to celebrate Pride month. At Silva, we champion equality and support all colleagues and customers, recognising that the needs and experiences of people w…

We champion equality and support all colleagues and customers, recognising that the needs and experiences of people will be different.

Read full story
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Get cycling for Bike Week

Torben, one of our customer relations partners (rent), has been cycling ever since he learned how to ride a bike, aged five.  Torben has always used cycling to get around, partly d…

Learn why Torben, customer relations partner, enjoys cycling so much

Read full story
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Ramadan: what is it?

Ramadan is much more than fasting from food and water, it is about self-reflection and focusing on ways to become a better version of yourself. Being in a state of temporary thirst and hunger pres…

Watch some of our colleagues explain what Ramadan means for them

Read full story
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We’re refreshing our environmental services

Throughout the lockdowns we have had over the last year, the estate services team has consistently provided vital services for our customers. The team looks after the cleaning and caretaking of t…

Learn about some of the exciting changes we have made to our environmental services

Read full story
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Independent living team acts quickly after water supply cut off

When Clement House, one of our independent living homes, had its water supply cut off due to local works, our team sprang into action. They prioritised our customers throughout, keeping them fully …

Thank you to our customers for their support and understanding

Read full story
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Watch our customer partnership event

Our customer partnership event was held online in the evening of 20 April. Silva's customers were invited via email to hear an update from our executive board and customer partnership boar…

Rewatch our customer partnership event

Read full story
Customer feedback

Customer feedback

“I wanted to leave some feedback and say thank you for all the staff at Silva Homes have done for me. I have been living in my flat for just over five months and during this time I have received tremendous support from Silva Homes' colleagues and external staff who are extremely compassionate and friendly." 

Have you had an outstanding service?

Fill in this short form to tell us your feedback!

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