Covid-19 update
We are operating a reduced repairs and maintenance service to keep our customers and colleagues safe.
Updated 25 February 2021
Our phone lines are emergency-only from 12pm to 3.30pm today (25 February)
Our customer hub team has essential training today from 12pm to 3.30pm. During this hour, please only call us on 01344 382 800 if you need urgent support. Our phone lines will reopen for general enquiries and requests at 3.30pm. Thank you for your understanding.
Our garage waiting list
We are getting in touch with everyone on our garage waiting list to find out if they still want to rent a garage. This will help us to prioritise our available garages and minimise waiting times. If you are on our waiting list then we sent you a text and an email on 12 February with some instructions on how to stay on our list.
Texts from our revenue team
You may receive a text message from us asking you to contact us if your rent payments have changed, or if there is an outstanding balance on your rent account. Texts will be sent every Monday and Tuesday to give you plenty of time to resolve any issues in the same week. If you are struggling with your finances at the moment, we can provide help and support.
Win £150 in Love2Shop vouchers
How can I enter the prize draw?
If you let our contractors into your home to carry out an electrical inspection or audit, before 31 March 2021, you will automatically enter the prize draw.
Latest news and developments
The census 2021 takes place on 21 March, but you will receive an invitation letter to take part from early March. What is the Census 2021? The census is a once-in-a-decade survey run b…
The census is a once-in-a-decade survey that gives an accurate estimate of all the people and households in England and Wales.
Even though we are in a national lockdown, we are working hard to provide a normal service for you. Unfortunately, we are still facing barriers which might make our repairs services sligh…
Even though we are in a national lockdown, we are working hard to provide a normal service for you.
Kind-hearted Silva Homes housing association customers are uniting to spread festive cheer by forming support bubbles to beat the coronavirus pandemic. Small groups of people in Silva’s indep…
Kind-hearted Silva Homes housing association customers are uniting to spread festive cheer by forming support bubbles to beat the coronavirus pandemic.
In the ‘Silva 2020 Challenge’, kind-hearted Silva Homes colleagues went the extra mile to undertake a series of fundraising activities. So far, they have raised over £1,000 for the m…
With everything going on in 2020, colleagues at Silva Homes, have decided to put Mind over matter to help support a new charity fundraising campaign.
Every month until March 2021, three lucky Silva customers will win a Love2Shop voucher in our prize draw. Three prizes will be given out each month: First prize: £150 Second prize: &pou…
If you have an electrical test or audit in your home, before January 2021, you could win a prize
Michael was homeless for 26 years before moving into Liscombe House. He wanted to find a safe home where he could maintain his independence and enjoy a high quality of life. “Coming off the…
Michael was homeless for 26 years before moving into Liscombe House.
Customer feedback
“I wanted to leave some feedback and say thank you for all the staff at Silva Homes have done for me. I have been living in my flat for just over 5 months and during those 5 months I have received tremendous support from Silva Homes staff and external staff who are not least extremely compassionate and friendly."
Have you had an outstanding service?