Anti-social behaviour (ASB)

Anti-social behaviour or ASB is defined as: 

behaviour by a person that causes or is likely to cause harassment, alarm or distress to one or more persons not of the same household as the person.

Examples include:

Reporting ASB

In an emergency, call 999.

To report non-emergency incidents to the police, please call 111.

To report an incident of anti-social behaviour, call us 24 hours 01344 382800.

Please click here to complete an online anti-social behaviour report form.

The Noise App

If you're suffering from noise nuisance, download the free Noise App from the app store, google play or click here.

Create your account, and select Silva Homes to investigate your noise nuisance reports.

To report a nuisance simply tap the icon, make a 30-second recording of the noise, complete a form and hit submit. Your report will be sent to us and we will investigate.

Noise nuisance can be investigated by the Environmental Health team at the local council.

Please visit the local authority websites for details:

Inactive accounts and users will be deleted after a year. Cases are deleted after being closed for 100 days.

What is anti-social behaviour and how do we respond?

Evidence

Any evidence will help us to take action, so if possible:

  • Record a diary of ASB behaviour - this will help you to record incidents and will help your neighbourhood services officer collate information and consider appropriate action. Complete online by clicking here or download a diary sheet by clicking here
  • Take a photo (but don’t put yourself at risk)
  • If you've called the police, record reference numbers and the names of any police officers involved.

Mediation

If you are experiencing a breakdown in a relationship with a neighbour, we strongly recommend mediation.

Our mediation services are provided by an independent organisation called Resolve - please click here to visit Resolve's website.

Neighbours must try mediation before considering legal actions in cases like nuisance or dispute.

Domestic violence

What is domestic abuse?

The definition of domestic violence and abuse is: any incident or pattern of incidents of controlling, coercive, threatening behaviour, violence or abuse between those aged 16 or over who are, or have been, intimate partners or family members regardless of gender or sexuality. The abuse can encompass, but is not limited to:

psychological, physical, sexual, financial, emotional.

(source: https://www.gov.uk/domestic-violence-and-abuse

Experiencing domestic abuse?

Please click here to find information about support and advice we can offer if you are experiencing any form of domestic violence.

If you have experienced domestic abuse you may wish to contact one of the organisations listed below for support or advice.