How to contact us
We are open from Monday to Friday between 8.30am to 5pm. We are closed at the weekend and on bank holidays.
There are lots of ways to contact us:
- Message our website live chat
- Call 01344 382 800
- Email firstname.lastname@example.org
- Write to Silva Homes, Western Peninsula, Western Rd, Bracknell RG12 1RF
Our office is currently closed due to Covid-19, so many of our colleagues are working from home.
On Thursdays between 10am and 11am our phone lines are emergency-only.
If you choose to send us an email, please include your address and what you need help with, in the subject header. This means we can quickly get you the right help.
Updated 17 June 2021
We are experiencing longer than normal wait times on our phone line
The quickest way to get in touch with us is by emailing us at: email@example.com. If you need to book a routine repair appointment, please use My Silva.
If you are looking to upgrade to Sky Q, you first need to fill out a home alterations form so we can arrange a time to give Sky access to install the upgrade.
Complete a home alterations form
We are currently only attending fence repairs if they are a health and safety hazard, or are on a public highway.
Our repairs service has reopened
Most repairs are now available as usual, although in some cases there may be a longer waiting time for appointments.
Our phone lines are emergency-only from 10am to 11am on Thursdays
Our customer hub team has essential training from 10am to 11am on Thursdays. During this hour, please only call us on 01344 382 800 if you need urgent support. Our phone lines will reopen for general enquiries and requests at 11am. Thank you for your understanding.
Texts from our revenue team
You may receive a text message from us asking you to contact us if your rent payments have changed, or if there is an outstanding balance on your rent account. Texts will be sent every Monday and Tuesday to give you plenty of time to resolve any issues in the same week. If you are struggling with your finances at the moment, we can provide help and support.
"I would like to say thank you so much to the customer service team - they have been fabulous throughout the year, always professional and helpful!"
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