Contact us

Contact us

Need help? Get in touch with us.

How to contact us

We are open from Monday to Thursday between 8.30am to 5pm and 8.30am to 4.30pm on Friday. We are closed at the weekend and on bank holidays. There are lots of ways to contact us:

  • Message our website live chat.
  • Call 0300 123 1897
  • Send us an email. Please include your address and what you need help with, in the subject header. This means we can quickly get you the right help.
  • Use My Silva.
  • Write to Silva Homes, Western Peninsula, Western Rd, Bracknell RG12 1RF.

On Thursdays between 10am and 11am our phone lines are emergency-only.


For press enquiries, please email

Contact us - who to contact

Who to contact

Knowing who to contact for support isn't always easy- every situation is unique and needs an individual response.

To help, we've created a customer relations partner map, so you can easily find your points of contact for things ranging from anti-social behaviour and paying rent, to fly-tipping and money advice. 

Find out who to contact

Customer feedback

"I would like to say thank you so much to the customer service team - they have been fabulous throughout the year, always professional and helpful!"

Have you contacted us recently?

Fill in this short form to send us your feedback