Frequently asked questions
Where is Silva Homes' head office and what are the opening hours?
Our HQ is in Bracknell, in the Western Peninsula office. Opening hours are Monday to Friday between 8:30am and 5pm. Western Peninsula is closed on bank holidays.
The address is:
Does a bus service run from Bracknell Town Centre to Western Peninsula?
Reading buses number X4 goes from Bracknell bus station in Bracknell Town Centre to Western Road (where Western Peninsula office is located) (bound for Reading). Please click here for a bus journey planner.
Should I contact Silva Homes or my local council?
Silva Homes is a housing association and looks after all matters relating to rents, tenancies and estates issues with Silva Homes.
Local councils looks after matters regarding council tax, street care, lighting, sport and leisure in the borough, social services and education. The Council manages the housing waiting list and the priority banding for bidding on properties.
How do I apply for a garage?
How do I give notice to stop renting a garage?
Can I keep a pet?
How do I rent a home?
If you are interested in renting (including retirement schemes) you'll need to register with your local council's housing register first. Click here to find out more about renting a home.
What services do you provide for older and vulnerable people?
Silva Homes owns and manages 10 independent living schemes. Please click here for more information about independent living.
Where do I enquire about roads, parking and disabled parking spaces?
The council's highways department handles applications for disabled parking bays and looks after the highways. You can find out about road gritting and works on your council's website.
Can I get help if I am having difficulty paying rent?
If you are having difficulty paying your rent please contact your income management officer as soon as possible on 01344 382800. There are many support options and most problems with rent arrears can be sorted out if early action is taken. Click here for information about rent and click here to read our benefits and money advice.
When is rent due?
Your rent is due every Monday for the week ahead. It is important that you pay your rent in full and on time. Click here for information about how to pay your rent.
Can I get a satellite dish installed on my property?
If you live in a house, you will most likely be able to. You should check with your Neighbourhood Services Officer on 01344 382800.
If you live in a flat, you are not allowed to get a satellite dish installed. There may already be a communal dish and you should contact your Neighbourhood Services Officer on 01344 382800. Alternatively you can contact a service provider that doesn't require a dish to be installed, for example Virgin Media.
Where can I find out more about Silva Homes?
How do I apply for an aid, adaptation or a level access shower for my property?
We may be able to carry out adaptations to your home. Please click here to find out more or please telephone Bracknell Forest Council's Social Services Community Response and Reablement Team on Bracknell 01344 351500 for an assessment. Silva Homes also has Trusted Assessors to carry out assessments for minor adaptations.
- Recycling, rubbish and waste: Bracknell / Hart / South Oxfordshire
- Council tax: Bracknell / Hart / South Oxfordshire
- Benefits: Bracknell / Hart / South Oxfordshire
- Parking permits: Bracknell / Hart / South Oxfordshire
- Blue Badge enquiries: Bracknell / Hart / South Oxfordshire
- Bus Passes: Bracknell / Hart / South Oxfordshire
- Environmental Health enquiries: Bracknell / Hart / South Oxfordshire
- Pest Control enquiries: Bracknell / Hart / South Oxfordshire
- Highways: Bracknell / Hart / South Oxfordshire
- Registering on the housing list
- Trading standards: Bracknell / Hart / South Oxfordshire
- Guide to the cost of living in your home
Requests for information and data protection
For information about data protection and requesting information please click here.
Alternative formats and languages
We aim to provide information in a way that suits your needs. We can translate documents into many different languages or we can produce documents in Braille, large print, audio or CD formats on request. Please click here for information about Language Line. Some Silva Homes' employees can communicate in a variety of formats and languages.
If you would like any page of this website or document in another language or format, or if you require the services of an interpreter, please contact us by calling 01344 382800.