Seeking feedback on the services we provide
There are lots of ways to contact us, including
phone, email, letter, live chat and social media.
Our customer hub answers over
34,000 calls every year.
We invited 95% of our customers to
take part in our 2019 satisfaction survey.
Consulting with customers in a variety of ways
We host three customer partnership
events every year.
Our customer partnership board meets
eight times every year.
We hold regular focus groups with
customers receiving a particular service.
Making it easy to raise issues when things go wrong
We have a dedicated
complaint response team.
There are five different ways to raise a complaint,
including email, phone and website.
We respond to 100% of customer complaints
within 10 days.