We’re refreshing our environmental services
Throughout the lockdowns we have had over the last year, the estate services team has consistently provided vital services for our customers.
The team looks after the cleaning and caretaking of the communal areas in over 300 blocks in and around Bracknell, so it’s safe to say they have been busy!
To do this, they follow weekly and monthly cleaning schedules and newly developed cleaning specifications. Now that we are emerging out of lockdown and life is slowly returning to normal, we have updated these schedules to provide you with a focused service.
The new specifications and schedules
Following a customer consultation, we have introduced new cleaning specifications, which the team have already started using. These involve:
- Caretaking and cleaning being completed at the same time,
- Dedicated estate operatives at our sites,
- Structured weekly and monthly routes,
- Quality inspections once every two months,
- Aligned north and south areas to promote better cross-team working.
These changes will increase the responsibility of our estate operatives and provide you with a regular point of contact, who we hope you will get to know over time.
The new schedules will also give us time to revamp some of the communal areas that need a little rejuvenation. Watch this space!
Guy, our lead customer relations partner (environment), said:
“The whole environmental services department has been brilliant this year and they are a team to be proud of. They have continued to provide services in some really challenging situations, ensuring that our customers are safe and the areas around their homes are clean, to reduce the risk of Covid infection. They have taken on this change positively and successfully.
"The estates team has embraced the new schedules and specifications. We are working towards a service that we and our customers can be proud of."
Dasos Christou, executive director (customer relations) said:
"This is a great piece of work that can be replicated across so many areas. We have used data to show us where we can improve our services, consulted with customers supported by the customer partnership board and then used those results to introduce new ways of working.
"What I am really pleased about is the way the team has just got on with it and it has been achieved in less than three months. It is very much a test and learn, and we may have to make tweaks along the way, and that's okay. The attitude is so positive from the colleagues I have spoken to recently, and the team has really embraced this change. I know it will be a success"