Our routine repairs service has started to reopen | Press and media

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Our routine repairs service has started to reopen

We are pleased to announce that our routine repairs services have started to reopen. You can now book a repair for your home in less than a minute, using My Silva. Thank you for your patience as we have worked through all your requests from before the lockdown.


Which repairs are available?

You can now book some types of routine repairs, including:

  • Fixtures and fittings 
  • Electrical wiring 
  • Heating 
  • Plumbing  
  • Communal areas 
  • The outside of the home 

The following types of routine repairs are currently unavailable, due to resource limitations caused by Covid-19:

  • Fencing
  • Roofing
  • Carpentry
  • Plastering

We are getting in additional resources to help carry out these repairs while our supply chain recovers from Covid-19. Fence repairs will start again in the autumn.


How to book a repair

There are three ways that you can book a repair for your home. We are expecting an increased volume of calls and wait times when our system reopens, so if you have an email address, please try to use My Silva to book an appointment. This will help to ensure that our customers who can’t access My Silva will be able to get through to our team over the phone to book a repair. Once your appointment has been booked, you will receive an email, text or call to confirm the date and time. 


My Silva

This is the quickest and easiest way to book a repair.

You can use My Silva to book a repair slot directly in our system, up to 40 days in advance, without speaking to a member of our team. All you need is an email address.

If your home requires more than one repair, please book a separate appointment for each request.

Please note, you cannot book the following types of repairs through My Silva:

  • Emergency repairs (please call instead)
  • Repairs for communal areas in the building (please email or call instead)
  • New build home defects (please email or call instead

Book a repair on My Silva


Send us an email

You can send us an email at any time and we'll book it into our system between 8.30am and 5pm, from Monday to Friday.

Email us


Call us on 01344 382 800

You can call us any time between 8.30am and 5pm, from Monday to Friday.

Media enquiries

We welcome enquiries for press releases, colleague interviews and statements. 

If you would like to recieve our logos or brand guidelines, please get in touch.

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