We are pleased to announce that our routine repairs service has reopened, in line with the government’s roadmap out of lockdown.
Most repairs are now available as usual, although in some cases there may be a longer waiting time for appointments. We are working hard to carry out all requested repairs as soon as possible.
Repairs that are reported earliest, including those that were requested before we went into lockdown, are being carried out first. We are also prioritising new requests based on how urgent they are.
As usual, emergency repairs are being completed within 24 Hours.
What repairs are available?
We offer a repairs service for our customers which includes routine and emergency repairs.
You can read more about these services, including how we prioritise repair requests and whether we charge for repairs, on our website.
New fence repairs cannot be booked at the moment, as we are working through our backlog. We will start booking new fence repairs as soon as possible.
How to book a repair
There are lots of ways to book a routine repair appointment for your home:
Use My Silva, our online customer portal (recommended)
Call us on 01344 382 800
Once you have booked an appointment, you will receive an email, text or call to confirm the date and time.
Why is My Silva the recommended way to book a repair?
My Silva is the fastest way to book an appointment, due to the high number of calls we are currently receiving. Using My Silva will also help keep our phone lines free for anyone who can’t use the internet.
It is free to use and easy to register for – all you need is an email address. You can use My Silva at any time, even in the evenings and at weekends when our business is closed.
Please be aware that some repairs, which require more than one person to do them, cannot be booked on My Silva. This could include:
These repairs can be booked by emailing or calling us instead.
How to book an urgent repair
We respond to emergency repair requests within 24 hours, or sooner if it affects health and safety. Call us on 01344 382 800 to book an emergency repair.
What safety measures will Silva take during repair appointments?
We are following all the government’s latest Covid-19 safety measures to help keep you safe.
If we need to enter your home during the appointment, our colleagues and partners will always:
contact you before arriving at your home,
have a health check before arriving at your home,
maintain a safe distance, follow hygiene procedures and wear high quality PPE throughout the visit.
In return, we politely ask that you:
answer some health & safety questions before we enter your home,
wear a face mask when we enter your home,
move into a different room when we are in your home,
open a window, if possible, when we are in your home.
If you or anyone in your household is self-isolating, please let us know before your appointment. We could either reschedule the appointment or arrange to avoid face-to-face contact when we visit.
More information about our repairs service
Click on these links to find out more about our repairs service and our Covid-19 safety measures: