Make kindness king in 2024
Be kind to yourself
Financial support
If you’re struggling with your post-Christmas finances and need some extra support, please don’t suffer in silence. Our Tenancy Support Services are here to help you.
We offer a range of services and can support you with things like maximising your budget and helping you with benefit claims. We can also help new customers with advice to get set up in a new home, register with schools, doctors and dentists and to help to access white goods and furniture.
Get in touch if you’d like to be referred to the service, or click here for more financial support information.
Employment support
Maybe you have a new year goal or resolution, such as getting back into work, or being more involved in the community you live in?
Did you know that our Silva customers can use the Abri group’s Employment Services? They can help you get into employment or a better job, support you to take the next step on your career ladder, or find training to help build your skills and confidence. We hold regular job clubs and run employment and opportunity hubs too.
You can contact the team to find out more by emailing ESDepartment@abri.co.uk or calling 0300 123 1567.
Be kind to your neighbours
We believe every customer has the right to enjoy living in their neighbourhood and in their home in peace and comfort. This means you, and all our customers, must show consideration, think of others and be a good neighbour. Being a good neighbour means being reasonable and tolerant of different people’s cultures and lifestyles, and considering how your behaviour affects others around you.
Be kind to Silva colleagues and contractors
All Silva colleagues and our contractors have a right to feel safe when carrying out their work. Over the past year, we’ve seen a rise in reports of both verbal and physical abuse towards our colleagues, which is not acceptable.
There may be times when you disagree with the decisions we make, and that’s ok. What’s not ok is giving our colleagues abuse, whether that be physical or verbal. If you disagree with something and would like to make a complaint, please report this to us using our usual contact methods.
We have a zero-tolerance approach to abuse towards our staff and ignoring this could put your tenancy at risk. Remember we’re here to help, not to be abused.
Though this only applies to some of our customers, this small group can have a big impact on our teams, so please be mindful of your words and actions.
And we’ll also be kind to you
Whether you’re talking to us on the phone, over social media, or face to face in your home, you should always expect the same level of service and respect from us. And if you don’t get that, let us know so we can put it right.
Our Customer Charter sets out the standard you can expect from us:
We care by:
- Providing homes that are safe and well-managed
- Providing information that's easy to understand
- Treating customers with respect
We listen by:
- Seeking feedback on the services we provide.
- Consulting with customers in a variety of ways.
- Making it easy to raise issues when things go wrong.
We act by:
- Resolving things first-time and, if we can’t, taking ownership and keeping our customers informed
- Publishing our performance in an open and honest way
- Ensuring the whole business is accountable for the experience of our customers
Learn more about our Customer Charter
We look forward to continuing to be your landlord and wish you a happy, healthy 2024.