Last week, local housing association, Silva Homes, held the latest of its regular customer partnership events at the Hilton Hotel in Bracknell. The evening event featured a series of business updates, a Q&A session and presentations from executives and senior managers, an update from the chair of the customer partnership board, a talk by an award-winning wildlife documentary producer, and a quiz and raffle.
Silva’s chief executive, Alan Ward, who introduced the event before joining the Q&A panel, commented at the end of the evening: “Thank you to all our customers who attended this event. It has been fantastic to see so many people taking an interest in our activities and the changes we are undertaking to improve our services and deliver more affordable homes. We have exciting plans for the coming months and look forward to providing another update at the next event in March.”
Customers were particularly interested in the prospect of a new pet policy, which currently limits the ownership of certain pets, including dogs. The association has announced that, based on the results of a series of customer surveys, it has reassessed its existing policy and from January 2020 it aims to improve flexibility and equality for its customers who own or wish to own a pet.
Naheed Ejaz, chair of Silva’s customer partnership board, updated customers on the work they have been doing to influence the association’s customer-facing business decisions, making sure that customer views are taken into account.
Finally, guest speaker Dr Chadden Hunter, encouraged audience members to follow their dreams, by outlining his successful career as a wildlife documentary producer and director, a passion for which began as a child. His thought-provoking talk, with amazing film clips, prompted an emotional response from many audience members expressing an interest in doing more to protect the environment.
The evening ended with the team quiz with prizes for the winning teams plus a raffle for customers present who had registered for the association’s new customer portal, My Silva.
Silva’s next customer partnership event will take place on 8 March 2020.
About the customer partnership event
Silva hosts a customer partnership event twice each year, to thank its customers for their involvement and to provide an update on Silva’s services and business plans, in addition to enabling customers to provide feedback.
About the customer partnership board
The customer partnership board brings together Silva customers from across the association’s properties and has a significant influence over decision-making within the business. This includes working closely with Silva’s leadership team on the key issues that affect strategic direction and directing the business’ approach towards customer engagement, as well as informing decisions that affect Silva customers, their homes and communities.
About My Silva
My Silva is a self-service portal that Silva customers can use to quickly and easily request services and change their account details online. This was released in August, along with Silva’s new website, as part of the association’s business-wide transformation, ST21.