How to do your
own repairs
Follow our video tutorials below to make easy
repairs around your home
Changing your toilet seat
Cleaning your shower drain
Cleaning your shower head
Defrost your condensate pipe
How to unblock your toilet
How to unblock your sink
Need to book a repair?
If you've got a repair that needs our help to fix, don't hesitate to get in touch. We recommend booking a routine repair through My Silva, but you can see our other contact details by clicking the button below. If you're unsure about what is your responsibility to fix and what is ours, read the list below.
Our repair responsibilities
We share the responsibility for home maintenance with our customers. We will repair your home for free if it is for an area that we are responsible for maintaining.
This includes:
- The external structure and boundaries of the property
- Electrical wiring
- Communal areas
- Heating
- Fixtures and fittings
- Plumbing.
Your repair responsibilities
We share the responsibility for home maintenance with our customers. You will need to pay for repairs to any area of your home that you are responsible for maintaining.
This includes:
- Internal decor e.g. internal doors, handles and hinges
- Damage beyond the usual wear and tear
- Pest control
- Damage caused by neglect, deliberate or reckless behaviour
- Non-communal and internal TV aerials and satellites
- Non-communal garden areas
- Shower heads and hoses, toilet seats, and work surfaces.
For further information, read our guide to repairs responsibilities [pdf] 779KB