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Hoarding behaviours can
be caused by a range of factors
and affect people in different ways.

About hoarding

According to the World Health Organisation (WHO), hoarding is a medical condition characterised by the accumulation of possessions due to excessive acquisition of or difficulty discarding possessions, regardless of their actual value.

Hoarding behaviours can be caused by a range of factors and can affect people in entirely different ways. Often, people don't even know that they have a hoarding disorder until it becomes a problem.

Our hoarding support group

We run a hoarding support group, with Hoarding Disorders UK, a not-for-profit community interest company. This group provides a safe place for people with hoarding behaviours to meet each month.

At our hoarding support group, you can:

  • Learn practical ways to cope with hoarding habits
  • Share ideas and experiences with other people affected by hoarding

Anyone affected by hoarding or who knows someone who hoards is welcome to attend a support and advice group. The group is non-judgmental, confidential and supportive, giving advice and practical solutions.

Visit the hoarding support group website

How to join our support group

We are very pleased to offer some new ways of supporting those people who are experiencing difficulty due to hoarding, whether you have hoarding behaviours yourself, or live with or are concerned for someone else.

You have the option of meeting in person, joining virtually, or calling in. Learn when the meeting dates are and register for the hoarding support group below.

Register for our hoarding support group

Hoarding support face to face

Face-to-face meetings

These will be held on the second Wednesday of every month (except August), from 7pm to 9pm at: Silva Homes, Western Peninsula, Western Road, Bracknell, RG12 1RF.

Please use the door at the back of the building, there is plenty of parking available through the entrance off of Milbanke road.

Face to face meeting dates:

  • Wednesday 12 June 2024
  • Wednesday 10 July 2024
  • Wednesday 11 September 2024
  • Wednesday 9 October 2024
  • Wednesday 13 November 2024
  • Wednesday 17 December 2024
Hoarding support virtual meetings

Hoarding support virtual meetings

These will be held using Microsoft Teams on the fourth Tuesday of each month (except August), from 7pm to 8pm. Please note that you do not need the full Microsoft Teams programme to access these, you will be able to access them using your internet browser.

Virtual hoarding support group meeting dates

  • Tuesday 27 February 2024
  • Tuesday 26 March 2024
  • Tuesday 30 April 2024
  • Tuesday 28 May 2024
Hoarding support telephone meetings

Telephone hoarding support group meetings

These will be held on the fourth Thursday of each month (except August), from 7pm to 8pm. You can access these meetings by using the following:

Telephone no: 0333 016 0300
Room no: 59562783#
PIN: 7340#

Telephone hoarding support meeting dates

Thursday 29 February 2024
Thursday 28 March 2024
Thursday 25 April 2024
Thursday 30 May 2024
Register for the hoarding support group

Register for the hoarding support group

If you would like to attend any of the hoarding support group meetings please fill in our registration form using the button below. 

Your information will be held securely and will not be shared with anyone.

Register for the hoarding support group

The characteristics of hoarding

Know someone with hoarding behaviours?

If you're concerned about someone you know who shows hoarding behaviours, it's really important to approach them sensitively and without judgement. If you need some help with this, we have put together a useful guide on some of the 'do's and don'ts' of talking to someone with hoarding behaviours.

How to talk to someone with hoarding behaviours [pdf] 148KB

Hoarding safety tips

Fires in homes where hoarding takes place are more hazardous to the occupant, their neighbours and firefighters.

Your local fire and rescue service will offer free safety visits for people with hoarded homes.

Berkshire Fire and Rescue Service Hampshire Fire and Rescue Service Oxfordshire Fire and Rescue Service

Concerned about someone with hoarding behaviours? Help them with this advice:

  • Plan and practise the escape from their home in the event of a fire and encourage them to keep this route clear of possessions
  • In the event of a fire, advise them that they must not attempt to put it out themselves. They should get out, stay out and call 999 without stopping on their way out to collect possessions
  • Encourage them to make it a priority to keep their cooking area clear
  • They must not place items on, or close to, heaters, lamps or other electrical equipment
  • If they smoke, make sure they use a proper ashtray that won’t burn and that it is placed on a flat, stable surface so that it can’t tip over easily
  • Newspapers and mail stored in bulk are highly combustible and will cause a fire to spread rapidly. Encourage them to sort
    mail and newspapers on the day they receive them and recycle them on a regular basis
  • Check whether possessions are stored on stable surfaces and that items aren’t stacked to a height that they become unstable – they could fall over blocking their escape
  • Make sure they have working smoke alarms and that they test them every week
  • If they use candles/tea lights ensure that they use heat resistant holders that hold them firmly and that they are
    placed on a flat, stable, heat resistant surface. They must keep candles/tea lights away from anything that can catch fire, and never leave them unattended.

Important documents

Try to keep all these documents in an easily accessible place (if you have them):

  • Annual tax returns
  • Birth certificate
  • Car information
  • Divorce papers
  • Driving Licence
  • House deeds, mortgages, bills of sale
  • Insurance documents
  • Marriage certificate
  • National Insurance Number
  • NHS Number
  • Passport
  • Pension Documents
  • Year-end statements for investment

Useful links

Hoarding Disorders UK

Hoarding Disorders UK is a not for profit Community Interest Company. They aim to provide practical hands-on support as well as expert advice to those affected by the varying levels of hoarding disorder. We also work closely with Hoarding Disorders UK to provide the hoarding support group.

Visit the Hoarding Disorders UK website

Hoarding UK

HoardingUK is the only UK-wide charity dedicated to supporting people affected by hoarding behaviours.

Visit the Hoarding UK website

Help For Hoarders

As featured on BBC One, Help For Hoarders provides information, support and advice for people who hoard and their loved one's. There are plenty of useful resources on this website that can help you to better understand hoarding disorder.

Visit the Help For Hoarders website

Clouds End

Clouds End is the first social enterprise to work with people with hoarding issues in the UK. Their services are available to anyone looking to tackle a hoarding situation that is causing a problem.

Visit the Clouds End website