Applying for our
hardship fund
Learn about our hardship fund and the
support you could be eligible for
We are deeply concerned by the increasing cost of fuel, utilities and food, so we are committed to supporting our customers who are struggling. The increases in costs affect everyone, so we are offering non-judgemental help to those who need it.
What is our hardship fund?
Our designated hardship fund assists customers experiencing financial hardship. It involves making a one-off payment for a daily living cost, which could include:
- Fuel vouchers
- Food vouchers
- Money for an essential furnishing item, such as a cooker or a bed.
If our hardship fund is unable to assist you, we will signpost you to other services to ensure you get the support you need.
Applying for the hardship fund
Our team of customer relations partners in our rents team can assist you in completing your application, and help you submit it to our hardship fund panel. To learn who the customer relations partner for your area is, contact us via phone, email, or the live chat function on our website.
If we are already supporting you, contact the colleague you are dealing with to apply. All applications to our hardship fund are confidential.
As well as helping you apply for the hardship fund, our colleagues are trained to provide solid advice on your situation, including the benefits you might be entitled to. They will also be capable of signposting you to specific services that could help, such as debt advice.
Before you contact us to apply
Before you apply for the hardship fund, you can use our financial assessment form as a budgeting form to work out the money you are making and spending each month.
This means you can see your income and expenditure in one place and consider where you may be able to make savings or seek further advice on your financial situation.
Download our financial assessment and budgeting form [xls] 55KB