Condensate pipes can freeze
If the temperature is below freezing, the pipes running from your boiler to the outside of your home (condensate pipes) can freeze, which turns off your boiler. Follow the guide below to prevent this.
How to stop your condense pipe from freezing
How to stop your condensate pipe from freezing
Keep your heating on a low setting even if you go away, to stop pipes from freezing.
If the pipe is accessible, you can also wrap it in lagging (pipe insulation), to reduce the chance of freezing.
Defrost your condensate pipes with hot water. You may also need to reset the boiler if it’s showing a fault code.
If this doesn't fix the fault, or if there is another fault displaying on your boiler, please book a repair appointment with us and we will fix it for you.
If that doesn't work
If you have no heating and no hot water during our winter season (1 November to 31 March) we will visit your home within 24 hours to try to fix it. We must be able to access the property, or you might have to wait for longer.