Welcome new customers

We are pleased to welcome new customers to Silva Homes.

Please read this page and follow the links for information to help you with your tenancy and living in your new home.

Our Voids and Lettings Team will have gone through the sign up process and explained the terms of your tenancy agreement to you. This page will give you more information. You can access all the documents by clicking on the links below or request printed copies by emailing (click here) or by calling 01344 382800.

Information for new customers


First six weeks
During the first six weeks of your new tenancy, please contact the Voids and Lettings Team with any queries or repairs that are needed. Please contact:
01344 382800

After six weeks
After six weeks, your tenancy will be managed by our Neighbourhood Services Team. Find your Neighbourhood Services Officer by clicking here.

Your Neighbourhood Services Officer will visit you at home within six weeks to make sure you are settling in and to help with any issues. They will also visit you again after nine months.

Your feedback

We ask all our customers to complete a satisfaction survey, which you can do by clicking here. We use your feedback to review our processes and recognise good service.