View my account

My World lets you stay up-to-date and on top of rent payments at any time of your convenience, see your repairs appointments and update your contact details. It's fast, simple and convenient to use. All you need to do is register the first time you use it then you can log in at your convenience.

Refer a friend to our My World Log in - click here

New users? Register here

It's easy to register to use the facility. Just complete the short form by clicking here. The form will take just a couple of minutes. Please note passwords need to have upper and lower case letters as well as a number. You can change your password at a later date if you want by clicking on the preferences button when you have logged in.

To register you'll need your:

  • Payment reference number which starts 41 or 42 to register. This can be found on your rent statements and rent payment card, or please call freephone 0800 692 3000
  • National Insurance (NI) number. Please note if your NI number is not recorded with us already please present it to us. This is used for additional security for this service. Write with no spaces, for example AB123456A.

Can't log in

If you cannot log in using your username and password please complete our short enquiry form online by clicking here.

You can also call us on freephone 0800 692 3000.

If you would like more information or have any questions please contact us:
Freephone: 0800 692 3000

Important information

When using My World to view your rent account, repairs appointments or contact details, please note: