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Your guide to access and permits.

Keeping pets

Home alterations

Mobility scooters

Keeping pets at home

Being a pet owner is both a joy and a responsibility.

If you would like to keep a pet in your home, all you need to do is fill in our pet care form. As part of this contract you will need to agree to take good care of your pet and keep them from causing a nuisance in your community.

You will need to sign a pet contract for most animals, including cats, dogs and rabbits. If you would like to keep small caged animals, fish, or service animals, you do not need to sign a contract.

Apply to become a pet owner

If you got your pet before January 2020, you should still fill in our pet care form. Don’t worry, this won’t affect your ability to keep your pet, or to apply for a new one.

It will give us some details about your pet for our records, so that we know who to contact if you are unable to look after your pet for any reason.

You need permission
to keep these animals

  • Cat iconCats
  • Dog iconDogs
  • Rabbit iconRabbits

You do not need permission
to keep these animals


  • Small caged animals iconSmall caged animals
  • Fish iconFish
  • Service animals iconService animals


Cinnamon Trust

Cinnamon Trust icon

A specialist charity that helps the terminally ill, the elderly and their pets. They provide day-to-day assistance, fostering and long-term pet care.

To find out more email or visit

Award winning

Award winning pet policy icon

Our approach to pet ownership has been recognised by the Royal Society for the Prevention of Cruelty to Animals (RSPCA) 2018 Community Animal Welfare Footprint (CAWF) scheme for encouraging responsible pet ownership in appropriate conditions.

Home alterations

If you would like to carry out any improvements to your home, including internal alterations and refurbishments, you will need to fill out our agreement form. This agreement outlines what we can expect from each other during the process.

Alterations agreement form

Mobility scooters

We help our customers to maintain an independent lifestyle by providing storage spaces for mobility scooters in some of our homes.

Mobility scooters and motorised wheelchairs can enhance the quality of life for those people who would otherwise have limited access to public facilities. If you would like to keep a mobility scooter in your home, please ask us for permission and arrange insurance before purchasing the scooter.

Our mobility scooter leaflet contains everything you need to know about our mobility scooter policy, including who to contact if you already live in one of our homes.


Mobility scooter leaflet

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