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Rent and service
charge payments

Everything you need to
know about paying your rent
and service charges.

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The background behind our decision

The Regulator for Social Housing in England announced in November 2019 that landlords will be able to raise rents by up to the consumer price index in September + 1%. In total, this amounts to a rise of 4.1% for customers from April 2022. This is because of a rise in inflation which was 3.1% in September 2021, while the latest figure in January 2022 was 5.5%. This follows last year when rent increased by 1.5%.

Silva has decided, following discussion with our customer partnership board, to raise our rents by 4.1% in order for us to generate the maximum amount of revenue to provide new homes and maintain our existing homes and services, all of which are funded by rents.

For most customers, this is a rise of between £5 and £6 per week.

Garage rents

Garage rents have increased this year in line with the agreement you have with us. Increases in rents will help to fund much-needed repairs to our garage stock and still represent good value for money in comparison with other storage or parking facilities locally.

Frequently asked questions

Why is my rent going up?

We understand that this year's rent rise on top of rises in the price of things like gas, electricity and food will add to the costs that you are facing.

Rents make up the majority of Silva’s income. As a not-for-profit organisation, all of the money we make is put back into the business to cover the cost of maintaining our homes and building much needed new affordable homes. We do not have any shareholders who receive any profit from the money you pay in rent.

Do you have to put the rent up by the full 4.1%?

The regulator allows landlords to decide if they should raise rents by up to 4.1%. Silva has decided to raise rents by the maximum amount because up until last year, we have had 4 years of reduced rent which has impacted our ability to build new homes. The money raised by the increase will all be used to invest in building new homes and maintaining our existing homes and services. The costs that we are facing are also going up and the increase in your rent will help us cover those higher costs so that we can continue to provide and improve the services we offer you.

This is the first year that rents have increased above what they were in 2015.

Do I have to let Housing Benefit know my rent has increased?

No, we have an agreement with local authorities that we inform them of rent increases so they will already be aware. Any other change of circumstances that affects your claim for housing benefit is your responsibility to report.

Do I need to let Universal Credit know that my rent is increasing

Yes, you must provide your new rent via your online journal as soon as possible after 4 of April when it goes up. It's important that you don’t provide the new rent before this date as it would be acted upon. If you don’t provide your new rent figure you may not be paid enough Universal Credit to cover your rent.

Will you adjust my direct debit?

Yes, customers who pay by direct debit will have their payments adjusted by us and will be informed by letter around the 15 of March of the new amount they have to pay. To work out your monthly figure, multiply your weekly rent by 50 and divide by 12.

I don’t understand this charge element on my increase letter

Customers may have other charges on their letters. These will be either garage charges for a garage that comes with their property or service charges for blocks of flats or services around their estate. Service charges will have an accompanying statement that breaks down those charges. If you don’t understand these statements please contact your customer relations partner (rent) or scheme manager.

If you need support

If you are facing difficulties due to the cost of living, then we can help. Please contact your customer relations partner (rent) to discuss the options available.

Download the rent increase FAQ document

If you want to read the rent increase FAQs in a document or print them out, please click the button below to download it.

Download the rent increase FAQ document [pdf] 114KB