Housing performance indicators

Housing performance indicators
Housing performance indicators Year to date May June July Target
Current tenant notional rent arrears

2.2%

2.08% 2.16% 2.2% 2.2%
Properties acquired and due by year end  197 197 197 197 197
Average time taken to re-let standard voids 20.4 days 13.1 26.1 21.9 15 days
Average time taken to re-let major works voids 40.1 days 36.8 35 42 42 days

Repairs performance indicator

Repairs performance indicator
Performance indicator Year to date May June July Target
% Fire Risk Assessments completed in target 100% 100% 100% 100% 100%
Average days taken to complete responsive repairs 10.2 days 10.43 11.47 8.66 20 days
% Responsive repairs completed in target time 99.48% 99.77% 99.25% 99.5% 95%

Service performance indicators

Service performance indicators
Service performance indicators Year to date May June July Target
% of CEC calls dealt with at first point of contact 85.83% 87.66% 87.79% 86.58% 85%
% of CEC calls abandoned before answer 2.85% 2.24% 2.76% 3.09% 5%