Our aim is to strengthen the customer voice at a strategic level within our business and ensure that decision making in relation to homes and services is significantly influenced by customer insight and engagement. One way we are doing this is through the creation of a new customer partnership board.
The customer partnership board will have two key roles:
- To work closely with our leadership on the big issues that affect the business and its strategic direction.
- To make sure that our approach to using customer insight and engagement is right in each situation and that what we find out is taken into account when we make decisions that affect customers, their homes and their communities.
The customer partnership board is new and will be up and running in the new year. We are looking now to recruit up to nine customers to the customer partnership board and we are looking for one to act as its chair. We are looking for people to commit to a three-year term (and there would be a one-year probation for everyone).
To apply to be the customer partnership board chair please send your application by 24 September 2018.
To apply to be a customer partnership board member please send your application by 1 October 2018.
Applications for the chair will be reviewed by a selection panel appointed by the Silva Homes board. If you're shortlisted, you'll be invited to come to a meeting with the selection panel. We will let everyone selected know what to expect and how to prepare. These meetings will be held on 12 October 2018.
The customer partnership board chair, once they have been selected, will then be involved in selection of the rest of the customer partnership board members. We expect meetings with shortlisted applicants will be held in early November 2018.
If you would like to have a confidential conversation before applying, please contact Val Lynch. You can email questions to her at email@example.com or call 01344 382840.
If you have any difficulties at any time in the application process, please contact firstname.lastname@example.org. Or you can call her on 01344 382841.
We look forward to hearing from you.