Our aim is to strengthen the customer voice at a strategic level within our business and ensure that decision making in relation to homes and services is significantly influenced by customer insight and engagement. One way we are doing this is through the creation of a new customer partnership board.
The customer partnership board will have two key roles:
- To work closely with our leadership on the big issues that affect the business and its strategic direction.
- To make sure that our approach to using customer insight and engagement is right in each situation and that what we find out is taken into account when we make decisions that affect customers, their homes and their communities.
The customer partnership board is new and will be up and running in the new year. We are looking now to recruit up to nine customers to the customer partnership board and we are looking for one to act as its chair. We are looking for people to commit to a three-year term (and there would be a one-year probation for everyone).
The customer partnership board chair, once they have been selected, will then be involved in the selection of the rest of the customer partnership board members. We expect meetings with shortlisted applicants will be held in early November 2018.