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Direct debit information

How to pay rent

Pay now online
Click here to pay now online. Please have your payment reference number ready.

Direct Debit
Direct Debit is the most convenient and reliable method of payment and is used by many customers already, giving them peace of mind that their payment has been made. It is also the cheapest method we have of collecting rent, allowing us to spend more of your rent payment on the provision of housing services. Payments are taken from your bank or building society account on an agreed date and are covered by the Direct Debit guarantee. Download a direct debit instruction form by clicking here and send it to us, and we will do the rest of the work, or please contact us for a form, by calling 01344 382800.

We often run prize draws for customers who pay by direct debit. A recent winner said: "I would definitely recommend payment by Direct Debit – once the form is completed  you don’t have to think about it and there is an added bonus if there is a chance to be entered into a draws like this one."

Another customer said: "It is hassle free – setting up a direct debit is really easy and I've never had any problems."

AllPay app available from App Store, Google Play or Windows Store Using the AllPay app
Get the AllPay app for your phone or tablet to make rent payments. Click here for the AllPay app for different phone/tablet operating systems. You will need your 16 digit payment card number to register your account on the app - if you don't have a payment card, please email us by clicking here to request one.

By telephone
24/7 automated telephone payments - call 0844 557 8321 and make a payment any time on the phone. You will need your 16 digit payment card number to register your account on the app - if you don't have a payment card, please email us by clicking here to request one.

Or call our office between Monday and Friday 8.30am to 5pm - you can pay your rent by calling us on 01344 382800. Please have your property reference or invoice number available.

By text
You can pay your rent by text message from your mobile telephone. To use this service you need to register first. It's simple to register - you just need the credit/debit card and your Housing Payment card details, and you can do it by clicking here (step-by-step instructions are also available at this link). You will get a text password for each credit/debit card you wish to use. Once registered, you will receive a confirmation text message and then you can text from anywhere you want. This service is secure, flexible and convenient. Payment will show on your rent account within 24 working hours.

Retail Outlets
Payments can be made at any retail outlet displaying the "Paypoint" sign. You will need your 16 digit payment card to use this service. Please click here to find your nearest Paypoint outlet. Please be aware that payments can take up to three working days to show on your rent account.

Post Office
Payments can be made at any post office in the country. You will require your housing payment card to use this service. Please be aware that payments can take up to three working days to show on your rent account.

Post
Cheques should be made payable to Silva Homes Limited and sent to Silva Homes, Finance Department, Western Peninsula, Western Road, Western Road, Bracknell, Berkshire, RG12 1RF. Please write your pay reference number or address on the reverse of the cheque.