Our leaseholder pages contain everything your need to
know if you are one of our leaseholders.

Contact our leasehold team 

Have you registered for My Silva?

Our leaseholders now have access to My Silva, our customer self-service portal. You can use My Silva to book epairs, make payments, update your contact details and more. My Silva is available at all times of day and night and can be accessed from a computer, mobile phone or tablet.

Click here to register

Insurance claims 

If you are a leaseholder and need to claim on the buildings insurance, please call Protector Insurance on 0345 266 9660, quoting policy number 788964/1.1

Leasehold service charge invoices

Our leasehold customers have recently received an invoice for their actual service charge bill 2019/20. Click on the questions below to find out more.

What is an invoice for an actual service charge bill?

An actual service charge bill invoice is a list of all the services that were delivered for the communal areas in your property by Silva Homes between 1 April 2019 and 31 March 2020.

Your invoice shows how much the services were estimated to cost, as well as how much they actually cost.

You will be expected to pay the amount that the service actually cost, which is displayed as your “new balance”.

What is the impact of Covid-19 on my service charges?

We know that some of our services were impacted during the lockdown period.

We will not know the full impact until the end of the year and so you will not see a huge change in your estimates for the year, but when we do the actuals for this financial year (1 April 2020 to 31 March 2021), you will be charged for services that you received.

How can I ask another question?

If you have any questions about our service charges, please contact us.

Email our service charge team

More information

For information about council tax, parking permits, waste collection and benefits, please visit your local council's website.