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Compliments and complaints

Help us understand what we do
well and how we can improve.

Your views are important to us

We aim to provide a consistent, outstanding service for our customers.

Hearing what our customers think of our services is really important to us, as we use feedback to make decisions and improve our services.

See how we've used customer feedback to improve [pdf] 825KB

Read our customer charter

How to send your feedback or make a complaint

We would love to hear about your experience of Silva Homes, so that we know what we're doing well and what we could do better.

Send positive feedback

Our purpose is to improve lives, so we always love hearing when we've had a good impact. If you send us positive feedback, we will pass it onto our colleagues so they know they have done a good job. Finding out what we're doing well also helps us to make decisions around what we should keep investing in.

Fill in the form at the end of this page to send your positive feedback.

Send negative feedback or make a complaint

We take all negative feedback seriously so, whatever your concerns are, we will take prompt action to put things right as soon as possible.

If your negative feedback meets one of these three requirements, it will enter our formal complaints process:

  1. We cannot resolve the complaint on the same day.
  2. It is a repeat issue of a previous service failure.
  3. It relates to something particularly serious (judged by our resolutions team).

Send us negative feedback or make a complaint

Fill in our feedback form

Your details

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Privacy notice

Silva Homes collects information about you when you complete forms relating to our services. We will keep your information safe and confidential as per our privacy notice.

For more information, please see our privacy notice here.

Please tick the box below to agree that we can email you and signify your agreement for this use and processing of your data.


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