Direct debit header

Direct
debits

For customers with a social housing tenancy, using direct debit
is the easiest and most convenient way to pay your rent.

Setting up and cancelling a direct debit

Setting up and cancelling a Direct Debit

Setting up a Direct Debit 
Setting up a Direct Debit over the phone is quick and easy. You will need to have your payment reference number and account details ready before you call. Call us on 01344 382800.
 

Cancelling a Direct Debit 
You can cancel your Direct Debit at any time by contacting your bank or through online banking.

The benefits of paying your rent with a Direct Debit

  • 1.

    You have control.
    You choose from the available frequency of payments- weekly, fortnightly, 4 weekly, or monthly. If you choose monthly, you can pick any date each month that suits you. As well as being flexible, you can also cancel at any time.

  • 2.

    You get peace of mind.
    Payments are automatic, so there's less chance you will miss a payment.

  • 3.

    Helps you manage your money.
    You know exactly how much money is coming out of your account, and when.

The Direct Debit guarantee

  • The direct debit guarantee is offered by all banks and building societies that take part in the Direct Debit Scheme. The efficiency and security of the Scheme are monitored and protected by your own bank or building society.
  • If the amounts to be paid or the payment dates change, Silva Homes will notify you fourteen days in advance of your account being debited or as otherwise agreed.
  • If an error is made by Silva Homes or your bank or building society, you are guaranteed a full and immediate refund from your branch of the amount paid.
  • You can cancel a Direct Debit at any time by writing to your bank or building society. Please also send a copy of your letter to us.
Don't want to set up a Direct Debit?

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