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Direct debit information

Pay when it suits you with Direct Debit

Direct Debit is the most convenient and reliable method of payment and is used by many customers already, giving them peace of mind that their payment has been made. It is also the cheapest method we have of collecting rent, allowing us to spend more of your rent payment on the provision of housing services.

Payments are taken from your bank or building society account on an agreed date weekly, fortnightly or monthly, and are covered by the Direct Debit guarantee. 

Simply download a direct debit instruction form by clicking here and send it to us, and we will do the rest of the work, or please contact us for a form, by calling 01344 382800 or freephone 0800 692 3000. 

Our bank details are

Silva Homes Ltd, Barclays Bank, sort code 20-00-00, account 50548359.

Pay by Direct Debit and you could win

We often run prize draws for customers who pay by direct debit and have clear rent accounts. Customers said:

"I would definitely recommend payment by Direct Debit – once the form is completed  you don’t have to think about it and there is an added bonus if there is a chance to be entered into a draws like this one."

"It is hassle free – setting up a direct debit is really easy and I've never had any problems."

"It’s so much easier. There’s nothing more important than having a roof over your head and paying our rent by direct debit means we know when and how much will be paid. 

We use direct debit for most things as once everything is 
out on the same date each month you know what’s left is yours."

Hello, welcome to My World services

My World is a free online service for customers. You can: 

  • View and change personal details
  • View account statements
  • Set up direct debits
  • View repairs appointments
  • Give notice to end your tenancy.