Customer charter (banner)

Our customer
charter

Our vision is to be trusted
for the quality of homes and
services we provide.

We care

We care by:

  • Providing homes that are safe and well managed
  • Providing information that's easy to understand
  • Treating customers with respect

Read more

Providing homes that are safe and well managed

  • 84%

    84% of customers were satisfied with
    the quality of their home at the end of 2019.

  • 100%

    All fire risk assessments were completed
    on time as of March 2020.

  • 100%

    All gas inspections (CP12s) were completed
    on time as of March 2020.

Providing information that's easy to understand

  • Computer screen

    We have an informative and easy-to-use
    website, which we regularly update.

  • Email icon

    We send a newsletter to our customers
    via email every two months.

  • Computer screen

    We upload useful, accessible 
    videos to our website.

Treating customers with respect

  • 82%

    Of customers were satisfied with our
    services in our 2019 customer survey.

  • Personalised service icon

    We deliver personalised services
    for all our customers.

  • Equality icon

    We treat all our customers equally.

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