Our customer
charter
Our vision is to be trusted
for the quality of homes and
services we provide.
We care by:
- Providing homes that are safe and well managed
- Providing information that's easy to understand
- Treating customers with respect
Providing homes that are safe and well managed
-
84%
84% of customers were satisfied with
the quality of their home at the end of 2019. -
100%
All fire risk assessments were completed
on time as of March 2020. -
100%
All gas inspections (CP12s) were completed
on time as of March 2020.
Providing information that's easy to understand
-
We have an informative and easy-to-use
website, which we regularly update. -
We send a newsletter to our customers
via email every two months. -
We upload useful, accessible
videos to our website.
Treating customers with respect
-
82%
Of customers were satisfied with our
services in our 2019 customer survey. -
We deliver personalised services
for all our customers. -
We treat all our customers equally.