The Silva customer
partnership board

Our customer partnership board
is a group of Silva customers who advise us
on the best way to improve our services.

About the Customer Partnership Board

The Customer Partnership Board (CPB) is made up of Silva customers from across our properties. It works with the Silva board and the executive board on large strategic and policy issues to focus on how they may affect customers. This gives it a significant influence over our decision-making.

This board has two key roles:

  • To work closely with our leadership on the key issues that affect our strategic direction
  • To direct our approach towards customer engagement and to inform decisions that affect our customers, their homes and communities.

Click here for customer partnership board
terms of reference.

We are hiring

We are currently looking for two enthusiastic Silva customers to join our customer partnership board and help direct decision making within our business. This is a part-time, paid role, with a high level of influence and development opportunities.

Are you:

  • One of our customers?
  • Looking for a paid, part-time role?
  • Hoping to develop new skills and meet new people?
  • Interested in making a positive and lasting impact on the local community?

If the answer is yes, then we want to hear from you!

Apply now

Naheed Ejaz

Naheed Ejaz

Naheed Ejaz

Naheed Ejaz is the chair of the Customer Partnership Board.

A strong advocate for raising the voices of marginalised social groups, she has an MA in political science and an in-depth understanding of diabilities within the local area.

Naheed has lived in Bracknell for over 34 years, where she raised her five children, and is now a Silva Homes customer. Having worked with special needs children for over 12 years, she now manages a special needs transport business.

Currently Naheed is working with a group for disadvantaged adults, equipping them with personal and business skills to extend the opportunities available to them.

Yvette Booty

Yvette Booty

Yvette Booty

Yvette has been a Silva Homes customer for over two years.

She joined the Customer Partnership Board in order to influence the business’ decision-making, so that she can help ensure that all customers are represented in their policies, particularly those who are vulnerable.

Bill Bridges

Bill Bridges

Bill Bridges

Bill has been a Silva Homes customer since 2008.

He joined the Customer Partnership Board in order to influence important decisions that affect our customers. Bill brings his experience of serving on the tenants and leaseholders panel and of supporting scrutiny reviews to the board.

Nick Caddoo

Nick Caddoo

Nick Caddoo

Nick became homeless a few years ago, due to economic turbulence, and Silva Homes helped him back onto his feet. Since then he has focused his efforts on helping others.

He joined the Customer Partnership Board in 2019 to give something back to the community.

Caroline Egglestone

Caroline Egglestone

Caroline Egglestone

Caroline has lived in Bracknell for 29 years and has been a customer of Silva Homes since 2014. With an interest in community matters, housing and infrastructure, she joined the Customer Partnership Board to give something back the area.

Jo Smith

Jo Smith

Jo Smith

Jo has been a Silva Homes customer since 1991, living and working in Bracknell. She has a BSc honours degree in Computing and Systems Practice. With a good understanding of housing management, Jo has taken part in several tenant involvement activities over the years and has experience in managing tenant scrutiny. She joined the Customer Partnership Board to ensure that our customers are heard and responded to.

Peter Tobin

Peter Tobin

Peter Tobin

Peter has lived in Bracknell nearly all his life and has been a customer of Silva Homes since before the transfer from Bracknell Forest Council.

At sixth form he spent three consecutive years as student president and student representative, where he presented ideas to the faculty and was given responsibility for schemes such as independent travel training. Peter has been an active member of Bracknell Forest's Autism Partnership Board, was a public board member for Bracknell Health Watch and was also elected to be the Prime Minister of the Ark. He also regularly attends the Safeguarding Forum and other local events.

Previous meetings

Find out what the CPB has been up to by reading some of the meeting notes listed below:
 

Read the notes from the March 2020 CPB meeting.
 

Read the notes from the May 2020 CPB meeting.

Upcoming meetings

 

30 July 2020 

4pm – 7pm

10 September 2020

4pm – 7pm

22 October 2020

4pm – 7pm

10 December 2020

4pm – 7pm

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