Working with customers

We believe that listening to our customers is the key to success. That’s why we created the Customer Partnership Board (CPB), which brings together Silva customers across our properties, and has a significant influence over our decision-making.

The CPB has two key roles:

  • To work closely with our leadership on the key issues that affect our strategic direction
  • To direct our approach towards customer engagement and to inform decisions that affect our customers, their homes and communities.

Click here for customer partnership board
terms of reference.

Meet the customer partnership board

Naheed Ejaz

Naheed Ejaz

Naheed Ejaz

Naheed Ejaz is the chair of the Customer Partnership Board.

A strong advocate for raising the voices of marginalised social groups, she has an MA in political science and an in-depth understanding of diabilities within the local area.

Naheed has lived in Bracknell for over 34 years, where she raised her five children, and is now a Silva Homes customer. Having worked with special needs children for over 12 years, she now manages a special needs transport business.

Currently Naheed is working with a group for disadvantaged adults, equipping them with personal and business skills to extend the opportunities available to them.

Bill Bridges

Bill Bridges

Bill Bridges

Bill has been a Silva Homes customer since the transfer of stock from Bracknell Forest Council in 2008 and has since held several senior management positions with us.

Bill joined the Customer Partnership Board in order to participate in and influence the decisions affecting Silva Homes' customers. He brings his experience of serving on the tenants and leaseholders panel, and from the scrutiny reviews that he supported.

Caroline Egglestone

Caroline Egglestone

Caroline Egglestone

Caroline has lived in Bracknell for 29 years and has been a customer of Silva Homes since 2014. With an interest in community matters, housing and infrastructure, she joined the Customer Partnership Board to give something back the area.

Peter Tobin

Peter Tobin

James Priest

James has lived in Bracknell for most of his life and currently runs a skincare factory in Henley. He is keen to give something back to the community as Silva provided him with a home when he needed it.

Robert Taylor

Robert Taylor

Robert Taylor

Robert has lived in Bracknell for 15 years, as a Silva leaseholder. He has a science and technology background, having started his career in aircraft systems before moving into computing and networks more recently. He holds an HNC in Software from Bracknell and Wokingham College and a Cisco CCNA qualification in networking. Robert has long been interested in local affairs and aims to make a positive contribution to the lives of our tenants and leaseholders.

Kirsty Taylor-Smith

Kirsty Taylor-Smith

Kirsty Taylor-Smith

Kirsty has been a Silva customer for three and half years and previously lived locally with her three children. Having spent 25 years working in finance she has recently returned to education and is studying a degree in social work. Her motivation for coming a member of the customer partnership board comes from her first-hand experience of the challenges many people face in securing and maintaining good quality, long-term homes for their families.

Peter Tobin

Peter Tobin

Peter Tobin

Peter has lived in Bracknell nearly all his life and has been a customer of Silva Homes since before the transfer from Bracknell Forest Council.

At sixth form he spent three consecutive years as student president and student representative, where he presented ideas to the faculty and was given responsibility for schemes such as independent travel training. Peter has been an active member of Bracknell Forest's Autism Partnership Board, was a public board member for Bracknell Health Watch and was also elected to be the Prime Minister of the Ark. He also regularly attends the Safeguarding Forum and other local events.

Jo Smith

Jo Smith

Jo Smith

Jo has been a Silva Homes customer since 1991, living and working in Bracknell. She has a BSc honours degree in Computing and Systems Practice. With a good understanding of housing management, Jo has taken part in several tenant involvement activities over the years and has experience in managing tenant scrutiny. She joined the Customer Partnership Board to ensure that our customers are heard and responded to.

Key dates

The meeting dates for the CPB are:

25 April 2019
13 June 2019
25 July 2019
25 September 2019
24 October 2019 (Joint event with the Silva Board)
5 December 2019