Customer partnership board

Our customer
partnership board

Meet the Silva customers who
guide our service improvements.

About our customer partnership board

Our customer partnership board (CPB) is a committee of nine Silva customers who meet four times a year to work with our board and executive board to make important strategic decisions.

Each member receives training to ensure they can fulfil the role to the best of their abilities.

The key roles of our CPB are:

  1. To work with the Silva board and the executive board on large strategic and policy issues, focusing on how they may affect customers.
  2. To ensure that our approach to using customer insight and engagement is right in each situation and that what we find out is considered when we make decisions.
  3. To scrutinise operational performance and customer satisfaction, using evidence to hold us to account.

Read our customer partnership board
terms of reference [pdf] 344kb

Naheed Ejaz

Naheed Ejaz

Naheed Ejaz

Naheed Ejaz is the chair of the Customer Partnership Board.

A strong advocate for raising the voices of marginalised social groups, she has an MA in political science and an in-depth understanding of diabilities within the local area.

Naheed has lived in Bracknell for over 34 years, where she raised her five children, and is now a Silva Homes customer. Having worked with special needs children for over 12 years, she now manages a special needs transport business.

Currently Naheed is working with a group for disadvantaged adults, equipping them with personal and business skills to extend the opportunities available to them.

Yvette Booty

Yvette Booty

Yvette Booty

Yvette has been a Silva Homes customer for over two years.

She joined the Customer Partnership Board in order to influence the business’ decision-making, so that she can help ensure that all customers are represented in their policies, particularly those who are vulnerable.

Nick Caddoo

Nick Caddoo

Nick Caddoo

Nick became homeless a few years ago, due to economic turbulence, and Silva Homes helped him back onto his feet. Since then he has focused his efforts on helping others.

He joined the Customer Partnership Board in 2019 to give something back to the community.

Caroline Egglestone

Caroline Egglestone

Caroline Egglestone

Caroline has lived in Bracknell for 29 years and has been a customer of Silva Homes since 2014. With an interest in community matters, housing and infrastructure, she joined the Customer Partnership Board to give something back the area.

Jo Smith

Jo Smith

Jo Smith

Jo has been a Silva Homes customer since 1991, living and working in Bracknell. She has a BSc honours degree in Computing and Systems Practice. With a good understanding of housing management, Jo has taken part in several tenant involvement activities over the years and has experience in managing tenant scrutiny. She joined the Customer Partnership Board to ensure that our customers are heard and responded to.

Peter Tobin

Peter Tobin

Peter Tobin

Peter has lived in Bracknell nearly all his life and has been a customer of Silva Homes since before the transfer from Bracknell Forest Council.

At sixth form he spent three consecutive years as student president and student representative, where he presented ideas to the faculty and was given responsibility for schemes such as independent travel training. Peter has been an active member of Bracknell Forest's Autism Partnership Board, was a public board member for Bracknell Health Watch and was also elected to be the Prime Minister of the Ark. He also regularly attends the Safeguarding Forum and other local events.

Karen Marks

Karen Marks

Karen Marks

Karen Marks has lived in and around Bracknell for 45 years, moving to Spencers Wood in 2019, working as a civil servant and a qualified practitioner of NLP and Time-Line Therapy. 

She joined the CPB to ensure the customer's voice is heard and responded to appropriately and fairly. She wants to help guide us to the best solution in the decisions that directly affect our customers.

Neil Jackson

Neil Jackson

Neil Jackson

Recent decisions

Our customer partnership board meets eight times every year to help us make decisions that improve the lives of our customers.

Find out what they discussed recently:

Read the customer partnership board meeting notes from 2021

Read the customer partnership board meeting notes from 2020

Upcoming meetings

 

20 October 2021 

2.30pm – 7pm

26 January 2022

2.30pm – 7pm

27 April 2022

2.30pm – 7pm

20 July 2022

2.30pm – 7pm