Contact us

Contact us

Need help? Get in touch with us.

How to contact us

We are open from Monday to Friday between 8.30am to 5pm. We are closed at the weekend and on bank holidays.

There are lots of ways to contact us:

  • Message our website live chat
  • Call 01344 382 800
  • Email
  • Write to Silva Homes, Western Peninsula, Western Rd, Bracknell RG12 1RF

Our office is currently closed due to Covid-19, so many of our colleagues are working from home.

On Thursdays between 10am and 11am our phone lines are emergency-only.

If you choose to send us an email, please include your address and what you need help with, in the subject header. This means we can quickly get you the right help.


Latest updates

Updated 19 October 2021

Office closure

We will be closed on Tuesday 2 November between 8.30am until 5pm for colleague training.

If you have an emergency, you can still call 01344 382800 to reach our out of hours team during this time.

To raise a non-urgent repair, check your account balance, or make a payment, use My Silva, or send an email to


Our repairs service has reopened

Most repairs are now available as usual, although in some cases there may be a longer waiting time for appointments.

Read the full service update

Our phone lines are emergency-only from 10am to 11am on Thursdays
Our customer hub team has essential training from 10am to 11am on Thursdays. During this hour, please only call us on 01344 382 800 if you need urgent support. Our phone lines will reopen for general enquiries and requests at 11am. Thank you for your understanding.

Customer feedback

"I would like to say thank you so much to the customer service team - they have been fabulous throughout the year, always professional and helpful!"

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