Awards

We pride ourselves on good customer service. General customer satisfaction is 90%. We are also proud to have been recognised for some of our projects and commitment to customer service. Awards and accreditations include:

  • Elderly Accommodation Counsel national bronze award for Broadway House sheltered scheme
  • Elderly Accommodation Counsel national gold award for Broadway House sheltered scheme awards
  • Elderly Accommodation Counsel national gold award for Farningham House sheltered scheme
  • Investors in People Silver award
  • National Customer Service Excellence accreditation including best practice recognition for our customer involvement and leaflets and website for customer
  • Two star with excellent prospects Audit Commission inspection result, which placed us in the top nine per cent of inspected housing associations
  • Chartered Institute of PR gold award for internal communications for our Magnificent Seven vision and values
  • Bronze award from the Royal Society for the Protection of Animals for our pet ownership policy and information
  • Apprenticeship commendation from West Berkshire Training Consortium.

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