74-year-old Clare has been a Silva Homes customer for 45 years. When she asked our revenue team for some money advice, she ended up getting much more than she’d bargained for.
In 2019, Clare moved into an accessible bungalow that was better suited to her. As part of this move, she had to submit a change of address form but needed a little extra help. Jean, our money advisor, visited Clare's home to help her fill in the form and ensure she would keep receiving housing benefits in her new home.
During her visit, Jean noticed that Clare wasn't receiving all the benefits she was eligible for.
She pointed out that Clare was entitled to attendance allowance, which helps pay for extra costs if you have a disability or condition and are over state pension age. The form to apply for attendance allowance is complicated and requires supporting evidence, including doctors’ letters and prescriptions.
So Jean visited Clare’s home with the form and supported her throughout the application, as she wanted to make sure Clare didn't miss out on any benefits that she was entitled to.
Clare's application for attendance allowance was accepted, so she receives an extra £58.70 in benefits every week. This has made a huge difference to her quality of life.
"I'd like to say a massive thank you to Jean. She's been an absolute gem and has got me a long way. She's fantastic!" - Clare, a Silva customer
If you need some money advice, or think you might be eligible for attendance allowance, then please let us know. Without Jean’s advice, Clare may never have found out about the extra benefits she was eligible for. What might you be missing out on?
Contact our rent team
We offer a free benefits advice service for our tenants and leaseholders, to help them understand which benefits they are eligible for and how to claim them. While we cannot provide home visits or meetings in our office at the moment, due to Covid-19, you can still book a phone appointment with a member of our revenue team. All the information we discuss is treated confidentially.