Report anti-social behaviour

Report anti-social

Remember that if you ever feel threatened, you should
call the police immediately on 999

What is anti-social behaviour

What is anti-social behaviour?

We define anti-social behaviour as when someone acts in a way that causes (or is likely to cause) harassment, alarm or distress to people from other households.

Harassment is defined as a range of behaviours, such as threats, verbal abuse, written abuse (e.g. on social media), damage to property, violence, stalking and behaviour causing or intended to cause alarm or distress.

Access all the most important information about our anti-social behaviour policy by clicking the button below.

Read our anti-social behaviour easy-read policy [pdf] 235KB

Things we won't investigate

What isn't anti-social behaviour?

Below is a list of some of the things we will not investigate if they are reported to us.

  • Living noise and differences of opinion
  • One-off parties or barbeques
  • Parking disputes on roads and pavements
  • Children playing
  • Cooking smells
  • Dropped cigarette butts
  • Animals fouling

How to report anti-social behaviour to us:

1. Use our reporting app

You can report any concerns directly to our tenancy team with the free ReMOTE Reporting App.

This can be downloaded onto your smartphone or tablet. Once you have downloaded the app, you can connect to our service by scanning the below QR code in the app.

A QR code

Find out more about the ReMOTE app 

2. Keep an incident diary

You can report incidents by filling in an incident diary.

Click here to learn more about keeping an incident diary.

3. Other ways to contact us

There are lots of ways to get in touch with us if you are experiencing antisocial behaviour:

  • Call us on 01344 382 800
  • Email

Read more about how to contact Silva Homes

CCTV systems guide

Using CCTV?

If you’re thinking of using a CCTV system, you need to make sure you respect other people’s privacy. 

If your system captures images of people outside the boundary of your home, then the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 (DPA18) will apply to you. This includes cameras fitted to doorbells.

Use our CCTV systems guide to make sure that your system complies with these laws.

Read our CCTV systems guide [pdf] 409KB