Our culture
Our culture
We want all our colleagues to be ACE,
which stands for Accountable, Creative, and Engaged
Our culture defines us
Our culture defines who we are, how we think and work and crucially, it sets out who we want to work for us. We expect all our colleagues to embrace our culture and the beliefs and behaviours that underpin it. That is why our culture is embedded into every aspect of planning, resourcing and decision making within the business.
We don’t believe in departments in the traditional sense. Instead, our culture of collaboration means colleagues from every team work together and are accountable for the experience of our customers. Our colleagues on the frontline work in the knowledge that they are supported by the rest of the business.
What do we expect from our colleagues?
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Be accountable |
Be creative |
Be engaged |
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Caring about the customer experience Listening and acting on what we hear |
Embracing new ideas and technology Looking for ways to improve |
Learning and developing as colleagues Working together to be the best we can be |
Our commitment to customers
Our customer charter is a short statement describing the level of service a customer can expect from us. At Silva Homes our customer charter is simple; we care, we listen and we act.